Referral Coordinator

Desert Sage Health Centers; Mountain Home (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

Desert Sage Health Centers is seeking a Referral Coordinator to manage referrals from staff and coordinate appointments to support continuous patient care. You will maintain relationships with clinical teams, physicians, patients and families in a timely, professional manner.

Responsibilities include tracking referrals, processing authorizations, handling medical records requests, educating patients about local services, and maintaining confidentiality.

Qualifications

• Experience coordinating referrals per internal policies.
• Ability to process prior authorizations and records requests.
• Strong communication with staff, physicians, patients and families.

Responsibilities

• Track, monitor, and follow up on referrals per policy.
• Maintain referral buckets and ensure timely processing.
• Handle prior authorizations and medical records requests.
• Educate patients and families on services available in-clinic and in the community.
• Maintain strict confidentiality in all patient information.
• Assist with after-hours call log and case management activities.

Skills

Referral coordination

Patient relations

Prior authorization

Communication

Confidentiality

Tools

EPIC

IHDE

Job description

Job Description:

POSITION SUMMARY

The Referral Coordinator is responsible for managing and coordinating appointments requested by Desert Sage Health Centers’ staff to ensure continued continuity of patient care in a timely and professional manner. The Referral Coordinator also maintains positive relationships with clinical staff, physicians, patients and their families, and the general public.

PRIMARY DUTIES AND RESPONSIBILITES

Assist with tracking, monitoring, and follow-up on referrals to internal and external providers per DSHC’s policies and standard work. Maintains all referral coordinator buckets based on DSHC’s policies and standard work. This includes: patient cases with requests from care teams and external partners, referral orders , referral follow-ups, prior authorization requests, phone messages, and processing incoming documents. Process urgent in-house Medical Records Requests for patients as needed following proper procedures. Complete all prior authorizations initiated by referrals requested by the patient's Primary Care Provider. Make DSHC services available, either directly or by referral, to cooperating agencies by providing education to patients and families on services available in the clinic and in the community. Maintain strict confidentiality on all patient information gained in the DSHC practice setting of this position. Treat all patients with dignity and compassion without creating barriers. Retrieve patient’s medical information from IHDE, EPIC, or appropriate record sharing platforms and referral providers when available. Participate in staff huddles, meetings, conferences, and case management activities. Assists patients in the completion of the 340B and Medication Assistance Programs by adhering to program requirements and verifies that all patient information remains up to date to reduce financial barriers. Maintain the After-Hours Call Log alongside medical providers and contract after-hours call partners.

• Ensure the log is being notated
• Check patient cases for follow-up per providers instructions
• Retrieve discharge summaries if needed

Assists care teams with receiving incoming calls from community agencies. Participates in making recommendations regarding policies and procedures, goals, projects, and priorities in accordance with The Desert Sage Way. Perform all other duties as assigned and necessary for the proper operation of the health center Assists with interpretation (as assigned) and travels to DSHC sites as needed/assigned. Employee knows DSHC’s 5 core values and demonstrates the specific valued behaviors on a daily basis.

Desert Sage Health Centers | Equal Opportunity Employer

You don’t have to choose between meaningful work and a supportive workplace. At Desert Sage Health Centers, you’ll be part of a team that values balance, respects your time, and works together to improve the health of our communities. Whether you’re early in your career or bringing experience, you’ll find purpose, stability, and a culture that genuinely takes care of its people. In our communities, coworkers and patients are often neighbors, friends, and family, and we treat each other accordingly. We’re known for reasonable schedules, a collaborative team environment, and a commitment to continuous improvement.

We offer a competitive benefits package for full-time employees, including

• medical, dental, and life insurance
• 10 paid holidays
• a retirement plan
• loan repayment for some roles
• paid time off