Referral Coordinator - Limited Term (6 Months)

One Community Health; Sacramento (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

One Community Health in Midtown - Sacramento, CA is seeking a Referrals Coordinator to manage patient referrals and coordinate with providers, patients, and internal teams in a timely, patient-centered manner.

You will handle authorization, documentation, and tracking of referrals, ensuring accuracy in the EMR and effective communication with insurers and specialists. This on-site role emphasizes collaboration and compassionate care within a community health setting.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of referrals management or care coordination experience.
• Medical assistant experience is preferred.
• Ability to collaborate across diverse backgrounds and provide patient-centered care.

Responsibilities

• Coordinate the authorization and referral process for each assigned referral.
• Enter referral data accurately into the electronic medical record.
• Communicate with patients, providers, and insurance to support timely referrals.
• Track referrals and follow up to ensure completion within guidelines.

Skills

Referral management

Data entry

Patient communication

Interdepartmental coordination

Education

High School Diploma or equivalent

Job description

The Referrals Coordinator is responsible for managing and facilitating patient referrals, ensuring seamless communication between healthcare providers, patients, and internal teams. The Referrals Coordinator serves as a key point of contact to ensure timely, efficient, and patient-centered referral processes while supporting overall departmental goals and compliance standards.

Location

This role is located in Midtown - Sacramento, CA (95811).

Essential Functions

• Process Referrals
  • Coordinate the authorization and referral process for each assigned referral.
  • Process referrals for requested services, ensuring timely and thorough completion.
  • Monitor referral request for completeness and take appropriate steps to review, request and obtain additional information when requested services are incomplete or inconsistent with scope of service.
• Documentation
  • Provide accurate data entry of referral or authorization information into the electronic medical record.
  • Send complete information to patient's insurance (when applicable) and referring specialist in order to coordinate referral.
  • Consistently utilize the department’s documentation protocols.
• Customer Service
  • Demonstrate a caring and interested manner.
  • Listen carefully to patient’s questions and concerns.
  • Handle telephone calls in a friendly, courteous and sensitive manner.
  • Return calls and follow up in timely manner.
  • Interacts collaboratively with clinical staff, other ancillary departments, and outside entities (specialist office, insurances, etc.).
  • Resolves differences in a spirit of cooperation and creates solutions, which benefits all parties, especially clinic patients.
• Referral Tracking and Follow up
  • Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
  • Ensure the referral is completed according to the department guidelines and within the appropriate timeframe.
  • Make outreach efforts to insurances, patients, specialist office and care team as set forth by department guideline and clinical priorities.

Minimum Requirements

• High School Diploma or equivalent
• 1-2 years of Referrals Management/care coordination experience

Preferred Background

• Medical assistant experience is preferred
• Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives. Candidates who demonstrate inclusive thinking and interpersonal awareness help strengthen our commitment to equitable and compassionate care for all.
• Demonstrated person-centered approach and familiarity with trauma informed systems and restorative practices

Reasonable Accommodations

One Community Health endorses and supports the Americans with Disabilities Act of 1990 (ADA) and the California Fair Employment and Housing Act (FEHA) and is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require an accommodation due to a disability to complete this application or you are experiencing difficulty submitting your application, please contact us at [e-mail].

Our Benefits

For more information on the comprehensive benefits we provide, please visit: https://onecommunityhealth.com/careers/recruitment

Additional Information

We only employ US citizens and non-US citizens authorized to work in the United States in compliance with federal law.