Home Health Client Support Executive

Optimal Care; Michigan; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO) 3 weeks

Medical, Dental, Vision Insurance

HSA/FSA options

401(k) with Employer Match

Mileage Reimbursement

Company Vehicle Program

Pet Insurance

Life Insurance

Disability Insurance

Job summary

Optimal Care is seeking a Client Support Executive to expand referrals across our home health service line by partnering with physicians, hospitals, and senior living communities. You will educate providers, coordinate communications with clinical teams, and drive territory growth while delivering exceptional service to patients and families.

The role is ideal for a relationship-driven sales professional who thrives in a fast-paced healthcare environment and values building lasting partnerships

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in healthcare strategic development, ideally in home health or hospice.
• Experience in medical sales or Skilled Nursing Facilities, Assisted Living, or Independent Living environments.
• Ability to maintain strong professional relationships with physicians and referral sources.
• Reliable transportation, valid driver’s license, and automobile insurance.

Responsibilities

• Expand access to patient care by growing referrals across our home health service line.
• Educate referral sources and build lasting partnerships with physicians, hospitals, and senior living communities.
• Coordinate communication between referral sources and clinical teams to drive territory growth.
• Execute strategic growth plans and identify new referral opportunities in the local market.
• Deliver exceptional service to ensure meaningful impact for patients and families.

Skills

Interpersonal skills

Communication

Customer service

Relationship management

Strategic planning

Data tracking

Community networking

Education

High School Diploma or GED

Associate's degree

Tools

CRM systems

Job description

Optimal Care is growing and proactively building our talent pipeline for future opportunities. While this role may not be immediately available, we invite you to submit your resume to this posting. A member of our Recruiting team will reach out to discuss opportunities with you. Optimal Care is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What We Can Offer

• A competitive base salary with no cap on incentives – unlimited earning potential
• Orientation bonus program ensures high levels of compensation
• No wait to earn commissions/incentives – top performers make 6 digits in total compensation
• Career ladder growth opportunities – we're expanding!
• The ability to keep your current relationships and continue to build on them
• A stand-alone hospice with a care continuum (home health and physician services)
• In-house research and development team to help build the innovative/specialty programs that we offer our clients
• Data driven territories that set you up for success
• Strong training and orientation program – including an orientation manual
• Senior leadership team all have 25+ years post-acute management experience
• In-house recruiting team to ensure professional clinical team expertise
• Proactive hiring model to ensure growth capacity

About the Role

Join a high-performing sales team where your relationships, drive, and expertise directly expand access to exceptional patient care. As a Client Support Executive, you'll partner with physicians, hospitals, senior living communities, and other healthcare providers to grow referrals across our home health service line while serving as a trusted resource throughout the referral process. You'll have the opportunity to build lasting partnerships, educate referral sources, and make a meaningful difference by connecting patients with the care they need.

This role is ideal for a relationship-driven sales professional who thrives in a fast-paced healthcare environment and enjoys creating value for referral partners. You'll develop and maintain strategic relationships, educate providers on our services, generate new referral opportunities, coordinate communication between referral sources and clinical teams, and execute territory growth strategies. Through your consultative approach, strong communication skills, and commitment to exceptional service, you'll help drive organizational growth while ensuring more patients receive the high-quality care they deserve.

Location

• Home Office: 24255 W 13 Mile Rd, Suite 250, Bingham Farms, MI 48025
• Main Service Area: Macomb County
• This role requires daily local travel required to referral sources and community partners

Hours

• Monday to Friday, 8 a.m. to 5 p.m.

Required Qualifications

• High School Diploma or GED
• Minimum 2 years in healthcare strategic development, ideally within home health or hospice
• Must have demonstrated experience in medical sales or within Skilled Nursing Facilities, Assisted Living, or Independent Living environments
• Ability to maintain strong professional relationships with physicians and referral sources
• Reliable transportation, valid driver's license, and valid automobile insurance coverage

Preferred Qualifications

• Associate's degree
• Demonstrates active involvement in professional organizations and community activities

Essential Skills and Competencies

• Strong interpersonal and communication skills
• Ability to plan, organize, and self-direct work with minimal supervision
• Demonstrated customer service excellence, critical thinking, and problem-solving abilities
• Skilled in relationship management, strategic planning, data tracking and analysis
• Community networking to grow home care services

Pay Range

$80,000—$90,000 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.