Hospice Client Support Executive

Optimal Care - Evergreen; Lansing (MI); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Minimum 3 Weeks Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

401(k) with Employer Match

Mileage Reimbursement

Company Vehicle Program for field roles

Pet Insurance

Job summary

Optimal Care - Evergreen in Lansing, MI is looking for a Client Support Executive to drive hospice referrals and coordinate care with healthcare providers and patients.

Your responsibilities will include building relationships, educating referral sources, and ensuring continuity of care. Applicants should have hospice sales experience and strong communication skills. A competitive salary between $80,000 - $110,000 along with generous benefits, including paid time off and medical insurance, are offered.

Qualifications

• Experience in hospice or post-acute care sales.
• Ability to communicate effectively with different stakeholders.
• Knowledge of hospice and palliative care principles.

Responsibilities

• Obtain referrals for services and market all company offerings.
• Build relationships with healthcare providers to drive sales.
• Coordinate care for referred patients from various sources.

Skills

Hospice or Post Acute sales experience

Interpersonal skills

Coordination skills

Leadership skills

Communication skills

Education

High School Diploma or GED

Tools

Valid Driver’s License

Reliable transportation

Job description

Optimal Care is growing and proactively building our talent pipeline for future opportunities. While this role may not be immediately available, we invite you to submit your resume to this posting. A member of our Recruiting team will reach out to discuss opportunities with you.

Optimal C are where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We’re committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What We Can Offer

• A competitive base salary with no cap on incentives – unlimited earning potential
• Orientation bonus program ensures high levels of compensation
• No wait to earn commissions/incentives – top performers make 6 digits in total compensation
• The ability to keep your current relationships and continue to build on them
• A stand-alone hospice with a care continuum (home health and physician services)
• In-house research and development team to help build the innovative/specialty programs that we offer our clients
• Data driven territories that set you up for success
• Strong training and orientation program – including an orientation manual
• Senior leadership team all have 25+ years post-acute management experience
• In-house recruiting team to ensure professional clinical team expertise
• Proactive hiring model to ensure growth capacity

Key Responsibilities

Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving Hospice referrals and promoting Optimal Care's services.

In this role you will be responsible for:

• Drive Sales by building relationships with healthcare providers and community partners to increase Hospice referrals.
• Utilize your strong network within the healthcare community to generate leads and close sales.
• Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
• Providing education to senior living communities, health systems, and referral sources
• Growing service lines and receiving referrals from our healthcare community partners
• Distributing and ensuring all referral sources have proper forms and materials for company service lines
• Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts

Required Qualifications

• Hospice or Post Acute sales experience
• Will also consider discharge planners working in these spaces
• High School Diploma or GED equivalent
• Valid Driver’s License
• Reliable transportation and valid automobile insurance coverage
• Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
• Practical and theoretical knowledge of Hospice and palliative care

Desired Qualifications

• Demonstrates active involvement in professional organizations and community activities

Location

• Home Office: 801 Rosehill Road, Jackson, MI 49202
• Main Service Area: Lansing and surrounding

Hours

• 8:00 am – 5:00 pm, Monday through Friday

Pay Range

$80,000 - $110,000 USD

How We Care for You

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.