Referral Coordinator

Memorial Physician Practices; Hickory (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Frye Regional Medical Center, located in the foothills of North Carolina, seeks a compassionate Referral Coordinator to facilitate patient referrals, obtain pre-certifications, and coordinate appointments with specialists and services. You will support front office staff, handle inquiries, and assist with data entry and patient registration.

The role emphasizes greeting patients, coordinating care, and providing resource support to both patients and clinicians.

Qualifications

• Applicants should have a high school diploma or equivalent.

Responsibilities

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and other facilities.
• Serves as a referral resource for patients, clinical and front office personnel.
• Handles information requests, reviews files, answers inquiries, and responds to work requests.
• Performs administrative duties including filing, reception, scheduling, data entry, and patient registration.
• Greets visitors and communicates with patients and providers.

Education

High school diploma or equivalent

Job description

Your experience matters:

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Frye Regional Medical Center employs more than 1500 professional and clinical staff.Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care.Frye Regional Medical Center provides patients with a full range of services to meet the healthcare needs of our community.We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction.If you are passionate about changing lives, we are looking for you!

How you'll contribute

The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

AReferral Coordinator, who excels in this role:

• Processes all insurance referrals and/or pre-certifications.
• Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
• Greets visitors and communicates with patients and providers.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - withmedical plans starting at just $10 per pay period-tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
• Tuition Reimbursement: Available for full and part time employees to further education.

What we're looking for- a compassionate Referral Coordinator with a deep understanding of physician practices and patient care.

Applicants should have:

• High school diploma or equivalent - Required

EEOC Statement

"Frye Regional Medical Centeris an Equal Opportunity Employer.Frye Regional Medical Centeris committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."