Referral Coordinator

Coastal Health; Blackshear (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Coastal Health in Blackshear, GA is seeking a dual-role Referral Coordinator / Medical Assistant to support our Primary Care team. The role blends referral coordination with hands-on clinical duties, ensuring smooth patient flow between front-office functions and clinical tasks.

The ideal candidate will coordinate referrals, verify information, manage communications with insurers, and assist with patient care in a fast-paced primary care setting.

Qualifications

• High school diploma or equivalent required.
• Medical Assistant certification preferred.
• Previous experience in a primary care or medical office setting preferred.
• Experience with referrals, insurance authorizations, or specialty scheduling is a plus.
• Knowledge of medical terminology and basic clinical procedures.
• Familiarity with electronic medical records.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Coordinate patient referrals to specialists and other healthcare providers.
• Process and track referrals to ensure patients receive timely care.
• Obtain and verify required referral information and documentation.
• Communicate with insurance companies and specialty offices regarding referrals and authorizations.
• Follow up on pending referrals and authorizations.
• Communicate referral information and appointment details to patients.
• Maintain accurate referral records and documentation.
• Work closely with providers and clinical staff to ensure referrals are completed appropriately.
• Assist with obtaining medical records, reports, and other information from outside providers.
• Provide excellent customer service and maintain patient confidentiality.
• Prepare patients for examinations and procedures.
• Obtain and document vital signs and medical histories.
• Assist providers with examinations and in-office procedures.
• Enter and update patient information in the electronic medical record.
• Maintain a clean, organized, and efficient clinical environment.

Skills

Referral coordination

Medical terminology

EMR

Customer service

Communication

Teamwork

Education

High school diploma

Medical Assistant certification

Tools

Electronic Medical Records

Job description

Job Details | Job Location: Primary Blackshear - Blackshear, GA 31516

Referral Coordinator / Medical Assistant

Location: Blackshear, GA

Department: Primary Care

Job Type: Full-Time

We are looking for a dependable, organized, and compassionate Referral Coordinator / Medical Assistant to join our Primary Care team in Blackshear, GA.

This is a dual-role position that combines referral coordination and administrative responsibilities with hands-on clinical support. The ideal candidate is someone who enjoys working with patients, communicates well with providers and outside offices, and can confidently transition between front-office and clinical responsibilities.

Responsibilities

Referral Coordinator Duties

• Coordinate patient referrals to specialists and other healthcare providers


• Process and track referrals to ensure patients receive timely care


• Obtain and verify required referral information and documentation


• Communicate with insurance companies and specialty offices regarding referrals and authorizations


• Follow up on pending referrals and authorizations


• Communicate referral information and appointment details to patients


• Maintain accurate referral records and documentation


• Work closely with providers and clinical staff to ensure referrals are completed appropriately


• Assist with obtaining medical records, reports, and other information from outside providers


• Provide excellent customer service and maintain patient confidentiality

Medical Assistant Duties

• Prepare patients for examinations and procedures


• Obtain and document vital signs, medical histories, and other patient information


• Assist providers with examinations and in-office procedures


• Perform clinical tasks within the scope of training and applicable regulations


• Prepare and maintain examination rooms and clinical supplies


• Assist with medication and procedure documentation


• Collect and process laboratory specimens as needed


• Administer injections and medications as directed and within scope


• Enter and update patient information in the electronic medical record


• Assist with patient follow-up and provider instructions


• Maintain a clean, organized, and efficient clinical environment

Qualifications

• High school diploma or equivalent required


• Medical Assistant certification preferred


• Previous experience in a primary care or medical office setting preferred


• Experience with referrals, insurance authorizations, or specialty scheduling is a plus


• Knowledge of medical terminology and basic clinical procedures


• Familiarity with electronic medical records


• Strong organizational and time-management skills


• Excellent verbal and written communication skills


• Ability to multitask and prioritize in a fast-paced environment


• Professional, friendly, and compassionate demeanor


• Strong attention to detail


• Ability to work effectively as part of a team


• Reliable attendance and a strong work ethic


• Minimum 1-3 years experience in a medical office preferred. High school diploma or equivalent, Customer service, Oral and Written communication skills, Knowledge of medical terminology, Data entry skills, Ability to work in a fast-paced environment, and teamwork.

The Ideal Candidate

The ideal candidate will be comfortable wearing multiple hats throughout the day. You should be equally comfortable assisting a patient in the clinical setting, coordinating a specialist referral, communicating with an insurance company, and working with providers and staff to keep patient care moving efficiently.

If you are organized, patient-focused, dependable, and enjoy being an important part of a healthcare team, we would love to hear from you!