Referral Coordinator (69586)

United Digestive; Braselton, Hoschton (GA, GA); On-site; USD 38,000 - 52,000; Full time

Job summary

United Digestive is seeking a Referral Coordinator to manage patient scheduling, documentation, and interdepartmental coordination in a gastroenterology practice. The role requires handling appointments, referrals, and ancillary services while ensuring accuracy and confidentiality.

The position emphasizes strong computer literacy, experience in gastroenterology settings, and the ability to travel among metro-area offices for coverage.

Qualifications

• High School Diploma or GED required; CMA preferred.
• 2-3 years of specialty gastroenterology clinic experience preferred.
• Bilingual preferred, but not required.
• Staff must be computer literate and able to operate healthcare system and MS Office applications.

Responsibilities

• Schedules, reschedules, and manages cancellations and no-shows for patient visits and procedures.
• Maintains/updates physicians’ schedules and endoscopy block times.
• Collects and records accurate patient information per UD requirements.
• Coordinates scheduling of procedures in hospital when necessary.
• Mails/emails information packets to new patients.
• Answers calls and questions regarding appointments and information from referring providers.
• Greets onsite patients promptly and helpfully.
• Counsels patients/family with information on treatments.
• Meets quality and productivity standards set by Practice Manager.
• Responds to emails/voicemails and returns patient calls promptly.
• Facilitates information requests to ensure payment by UD staff.
• Abides by HIPAA confidentiality.
• Liaises between office and referring practices/hospitals.
• Participates in staff meetings and marketing activities.
• Cross-trains for other office functions as directed.
• Travels to Metro area office locations for coverage.
• Performs any other duties as assigned.

Skills

Communication

Patient coordination

Microsoft Office

HIPAA compliance

Electronic health records

Computer literacy

Education

High School Diploma or GED

Certified Medical Assistant preferred

Tools

Healthcare system software

Microsoft Office

Job description

Job DetailsJob Location: AGA - Braselton - Hoschton, GA 30548Position Type: Full TimeEducation Level: High School or GEDTravel Percentage: As needed for business requirements.Job Category: Patient Facing - Clinical

GENERAL SUMMARY OF DUTIES: Responsible for all duties revolving around the office, scheduling of patient appointments for procedures, follow-up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, coordination of referrals from Primary Care physicians and other specialists. Required to be cross-trained in all front office and patient service related functions in order to provide coverage as needed in various duties at office locations across the practice.

REPORTS TO: Practice Manager

RESPONSIBILIITES

• Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
• Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
• Collects and records accurate patient information according to the UD Documentation Requirements
• Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary
• Ensures all applicable ancillary services are scheduled at UD
• Mails/Emails information packets to patients who are new to the practice
• Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
• Greets onsite patients in a prompt, pleasant, and helpful manner
• Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
• Meets or exceeds quality and productivity standards as set by the Practice Manager
• Answers emails and voicemails and returns patient calls in a timely and efficient manner
• Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
• Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
• Acts a liaison between the office and referring physician practices and hospitals
• Participates in staff meetings as directed by the Practice Manager
• Participates in marketing activities as directed by the Practice Manager
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager
• Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and/or Regional Director of Operations
• Any other duties and/or special projects as assigned

REQUIRED EDUCATION, SKILLS & EXPERIENCE

High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

ADDITIONAL SKILLS AND EXPERIENCE

The Referral Coordinator must be able to:

• Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect
• Displays a professional outgoing warm and helpful attitude
• Possesses compassion for dealing with people who are ill and need help
• Plan, prioritize, and complete multiple tasks as delegated by the Office Manager
• Work under pressure; assess, respond, and communicate issues in a timely manner
• Communicate clearly with patients and coworkers through the telephone, email, and in-person
• Interpret and apply clinical and non-clinical policies and procedures

PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS

Requires sitting and standing associated with a normal office environment; travel as business needs require.