Referral Coordinator

Bronson Methodist Hospital; Battle Creek (MI); On-site; USD 36,000 - 56,000; Full time

Job summary

Bronson Methodisit Hospital in Battle Creek is seeking a Referral Coordinator to manage the end-to-end referral process for patients across the care continuum.

This role requires strong communication, confidentiality, and attention to detail as you coordinate between patients, physicians, offices, and insurers. The successful candidate will handle scheduling, data accuracy, and prior authorizations to ensure timely services and optimal patient care.

Qualifications

• High school diploma or GED with 1-2 years related experience.
• Medical Assistant or LPN program preferred.
• Current MA Registry/Certification or LPN license preferred (in MI).
• Knowledge of CPT/ICD-9 coding.
• Must have good computer and communication skills.
• Maintain patient confidentiality and excellent customer service.

Responsibilities

• Coordinate referral activity between patient, physician, specialty office, primary care office and insurer.
• Process referrals by CPT, ICD-9 coding.
• Obtain accurate billing and demographic information.
• Assure prior authorization for requested services under payer guidelines.
• Manage electronic health record referral/order work queues and schedules.

Skills

Communication skills

Customer service

Time management

Problem solving

Education

High school diploma or GED

MA Registry/Certification

LPN license preferred

Tools

Microsoft Office

EHR software

Medical terminology

Job description

Love Where You Work!

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you're ready for a rewarding new career, join Team Bronson and be part of the experience.

Location

Battle Creek-4625 Beckley Rd. - Suite 2002

Title

Referral Coordinator

Job Summary

The Referral Coordinator coordinates all aspects of the referral process, including referral activity in the office between the patient, physician, specialty office, primary care office, and insurance company. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

• High school diploma or general education degree (GED) and 1-2 years related experience and/or training required
• Successful completion of a Medical Assistant or LPN program preferred
• Current Medical Assistant Registry or Certification, or LPN license preferred (must be in good standing and valid in the state of Michigan).
• Requirements For Financial Clearance ONLY - High school diploma or general education degree (GED) and 1-2 years related experience and/or training required
• Requirements For ProHealth ONLY - Medical Assistant Registry or Certification, or LPN license in the state of Michigan required within 90 days of hire .
• Knowledge of medical terminology, and CPT, ICD-9 coding
• Must have excellent computer skills (i.e. Microsoft Office, Medic).
• Must have excellent verbal and written communication skills.
• Ability to maintain positive customer service.
• Ability to establish effective working relations with office staff and employees in a team environment.
• Must maintain the highest level of confidentiality.
• Effective prioritization skills and ability to manage time independently.
• Maintain patient confidentiality.
• Maintain excellent customer service, including problem-solving payor issues.
• Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients.
• Coordinates and schedules referral activity.
• Obtains accurate billing and demographic information.
• Assures prior authorization for requested services under payer guidelines.
• Communicates delays/denials to ProHealth team and employer.
• Process referrals by CPT, ICD-9 coding.
• Participates in case management meetings.
• Additional duties based on department

Responsibilities For Digestive Health Only

• Includes processing and scheduling of all Digestive Health procedures throughout the System
• Cross-trained to assist with both check-in and check-out of patients
• Work on a rotational basis to cover the in-person scheduling desk

Shift

First Shift

Time Type

Full time

Scheduled Weekly Hours

40

Cost Center

7300 Home Care (BAH)