Referral Coordinator

57 Bronson At Home; Battle Creek (MI); Sur place; USD 37 000 - 55 000; Plein temps

Résumé du poste

Bronson Healthcare in Battle Creek, MI is seeking a Referral Coordinator to manage the end-to-end referral process across patients, physicians, and insurers. The role requires 1–2 years of related experience, strong Excel/office skills, and familiarity with CPT/ICD-9 coding, while maintaining patient confidentiality and high-quality service.

First shift, full-time position within Home Care. The team emphasizes teamwork, exceptional patient care, and coordination across departments to ensure

Qualifications

• High school diploma or GED required.
• 1-2 years related experience and/or training required.
• Medical Assistant Registry or Certification, or LPN license within 90 days of hire.

Responsabilités

• Coordinate referral process among patient, physician, specialty and insurance.
• Maintain confidentiality and accurate CPT/ICD-9 coding.
• Manage referrals and EHR referral/order queues per office/provider needs.
• Ensure prior authorizations are obtained per payer guidelines.
• Provide excellent patient/customer service and effective communication.

Connaissances

Communication skills

Computer skills

Organizational skills

Formation

High School Diploma / GED

Medical Assistant Registry or LPN license

Outils

Microsoft Office

Medic system

Description du poste

Location

Battle Creek - 4625 Beckley Rd. - Suite 2002

Title

Referral Coordinator

Responsibilities

• The Referral Coordinator coordinates all aspects of the referral process, including referral activity in the office between the patient, physician, specialty office, primary care office, and insurance company.
• Employees providing direct patient care must demonstrate competencies specific to the population served.
• Knowledge of medical terminology, and CPT, ICD-9 coding.
• Must have excellent computer skills (i.e. Microsoft Office, Medic).
• Must have excellent verbal and written communication skills.
• Ability to maintain positive customer service.
• Ability to establish effective working relations with office staff and employees in a team environment.
• Must maintain the highest level of confidentiality.
• Effective prioritization skills and ability to manage time independently.
• Maintain patient confidentiality.
• Maintain excellent customer service, including problem-solving payor issues.
• Manages electronic health record referral/order work queues according to office/provider preference and the needs of patients.
• Coordinates and schedules referral activity.
• Obtains accurate billing and demographic information.
• Assures prior authorization for requested services under payer guidelines.
• Communicates delays/denials to ProHealth team and employer.
• Process referrals by CPT, ICD-9 coding.
• Participates in case management meetings.
• Additional duties based on department responsibilities: Includes processing and scheduling of all Digestive Health procedures throughout the System; Cross-trained to assist with both check-in and check-out of patients; Work on a rotational basis to cover the in-person scheduling desk.

Requirements

High school diploma or general education degree (GED) and 1-2 years related experience and/or training required.

• Medical Assistant Registry or Certification, or LPN license in the state of Michigan required within 90 days of hire (Requirements For ProHealth ONLY).
• Medical Assistant or LPN program preferred; Current Medical Assistant Registry or Certification, or LPN license preferred (must be in good standing and valid in the state of Michigan) (Requirements For Financial Clearance ONLY).

Shift

First Shift; Type: Full time; Scheduled Weekly Hours: 40; Cost Center 7300 Home Care (BAH)

Company Culture

Bronson Healthcare is a community-owned, not-for-profit health system that has been serving southwest Michigan since 1900. Today, with a workforce of 9,000 people and 1,500 medical staff members, it is the area’s largest employer and leading healthcare system. Bronson provides care in virtually every specialty and offers a full range of services from primary care to critical care at more than 100 locations. Bronson’s exceptionally high quality standards enable us to do what’s right for our patients and their families. We are empowered as individuals and as teams, to apply our skills and experience so that every patient receives safe, timely and effective treatment. This unwavering commitment to serving others combined with our unique healing environment helps make the patient experience here an exceptional one. The excellence and Positivity of our employees and medical staff has contributed to Bronson Healthcare being ranked by Forbes as one of America’s Best-In-State Employers (2022-23), by Newsweek as one of America’s Greatest Workplaces for Women (2023) and by the National Association for Business Resources as one of the 2023 Top 101 Best and Brightest Companies to Work For.