Referral Coordinator

UNC Health; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Cary, NC is seeking a detail-oriented scheduling specialist to coordinate physician, hospital, and outpatient referrals. The role handles patient scheduling, secures insurance authorization, and guides patients on coverage with HIPAA-compliance focus.

Responsibilities include coordinating with diagnostic and surgical teams, capturing accurate patient information, obtaining orders, and documenting appointments. Onsite full-time position with standard 40-hour weeks.

Qualifications

• High school diploma or GED is required.
• Six months to one year related experience or training.
• Ability to schedule and coordinate patient appointments accurately.

Responsibilities

• Schedule patient appointments, tests and procedures with timeliness and accuracy.
• Provide accurate patient information including demographics and medical details.
• Obtain accurate orders for appointments, tests, and procedures.
• Communicate appointment information and prep with patient and family, ensuring privacy.
• Confirm follow-up appointment with physician to discuss outcomes.
• Document appointment details in the medical record and inform practice staff.

Skills

Patient communication

Attention to detail

Team collaboration

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Processes physician, hospital, and outpatient referrals. Responsible for patient scheduling, obtaining insurance authorization, and providing appropriate guidance regarding insurance coverage. Essential duties and responsibilities are as follows. Other duties may be assigned.

Responsibilities

• Works collaboratively with all diagnostic and surgical service areas, physician offices and hospitals to ensure timeliness, accuracy and completeness when scheduling patient appointments, tests and procedures.
• Consistently provides accurate and detailed patient information to include patient demographics and medical information pertinent to appointment being scheduled to ensure patient safety and quality patient care.
• Obtains accurate and valid physician or advanced practitioner orders for all appointments, tests and procedures being scheduled.
• Accurately and consistently communicates appointment, test, procedure information and prep to patient and/or family member. Adheres to privacy, compliance and HIPPA regulations.
• Ensure patient has follow-up appointment with the physician to discuss outcomes, as appropriate.
• Consistently and accurately document the date and time of appointment, tests, scan or procedure in the patient's medical record. Communicate as appropriate to practice staff.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• Six months to one year related experience and/or training; or equivalent combination of education and experience.

Job Details

Legal Employer: GP2

Entity: UNC Physician Group Practices

Organization Unit: CO Call Center

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.