Referral Coordinator

Morehouse School of Medicine

Atlanta (GA)

On-site

USD 41,400 - 50,600

Full time

14 days+

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Job summary

Morehouse School of Medicine is seeking a Referral Coordinator to manage and coordinate patient referrals ensuring timely access to specialty care and diagnostic services. You will liaise with patients, providers, insurance companies, and external organizations to deliver exceptional care coordination.

The role emphasizes accurate processing, obtaining authorizations when required, scheduling, and documenting in Epic in line with payer and regulatory requirements.

Qualifications

High school diploma or GED required.
Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
Minimum two years of healthcare experience.
Epic experience preferred.
Knowledge of medical terminology.
Ability to work independently and collaboratively.

Responsibilities

Receive, review, and process referrals.
Coordinate specialty appointments for patients.
Verify referrals contain complete clinical documentation.
Obtain and document prior authorizations as required.
Track referral status through completion.
Monitor referral aging and resolve delays promptly.
Coordinate urgent and expedited referrals.
Facilitate communication between referring and consulting providers.
Ensure referral documentation is complete prior to scheduling.

Skills

Strong organizational abilities

Critical thinking and problem-solving

Time management

Multitasking

Knowledge of insurance regulations

Proficiency in Microsoft Office

Epic proficiency

Independent and collaborative work

Education

Associate’s or Bachelor’s degree in Healthcare Administration or Business Administration

Tools

Epic

Microsoft Office

Job description

Please see Special Instructions for more details.

Employment in this role may be contingent upon extramural funding and successful performance and may be terminated or reduced in percentage of appointment if such funding is not secured or ceases to be available.

Position Information

About MSM

Morehouse School of Medicine (MSM) is a place of distinction, serving as the nation’s leading academic medical center for vulnerable populations. It’s also a place for passionate individuals looking to join a dedicated community working today to help prepare tomorrow’s leaders.

We exist to:

Improve the health and well-being of individuals and communities;

Increase the diversity of the health professional and scientific workforce;

Address primary health care through programs in education, research and service;

With emphasis on people of color and the under-served urban and rural populations in Georgia, the nation and the world.

At Morehouse School of Medicine, we’re leading the creation and advancement of health equity. You will find a fulfilling career at MSM !

Posting Number

Posting Number NONAC3763

Job Title

Position Title

Position Type

Position Type Non-Faculty

Number of vacancies

Number of vacancies 1

Salary

Up to $46,000

Department

MHC Family Medicine

Position Summary

The Referral Coordinator is responsible for coordinating, processing, and monitoring patient referrals to ensure timely access to specialty care and diagnostic services. This role serves as a liaison between patients, providers, insurance companies, and external healthcare organizations to facilitate seamless care coordination while delivering an exceptional patient experience.

The Referral Coordinator ensures referrals are processed accurately, authorizations are obtained when required, appointments are coordinated efficiently, and documentation is maintained in Epic in accordance with organizational, payer, and regulatory requirements.

Essential Duties and Responsibilities

Referral Management

Receive, review, and process incoming and outgoing referrals.

Coordinate specialty appointments for patients.

Ensure referrals contain complete clinical documentation.

Verify referral requirements according to payer guidelines.

Obtain and document prior authorizations as required.

Track referral status through completion.

Monitor referral aging and resolve delays promptly.

Coordinate urgent and expedited referrals.

Facilitate communication between referring and consulting providers.

Ensure referral documentation is complete prior to scheduling.

Epic Responsibilities

Utilize Epic to support efficient referral coordination by:

Managing referral work queues.

Updating referral status.

Documenting patient communications.

Scheduling appointments.

Reviewing Care Everywhere documentation.

Scanning external consultation reports.

Closing completed referrals.

Monitoring referral aging reports.

Insurance Verification and Authorization

Verify insurance eligibility.

Determine referral requirements by payer.

Submit required clinical documentation.

Follow payer policies and medical necessity guidelines.

Monitor authorization approvals and denials.

Resolve authorization issues timely.

Communicate authorization status with providers and patients.

Educate patients regarding the referral process.

Coordinate appointments with specialty providers.

Provide preparation instructions.

Ensure patients understand next steps.

Assist patients with transportation or scheduling barriers when appropriate.

Follow up on incomplete referrals.

Provider Support

Collaborate with physicians and advanced practice providers.

Clarify referral orders.

Coordinate urgent referrals.

Obtain missing clinical documentation.

Support continuity of care.

Deliver compassionate, patient-centered service by:

Demonstrating empathy and professionalism.

Maintaining confidentiality.

Responding promptly to patient inquiries.

Addressing concerns through service recovery.

Promoting equitable access to care.

Care Coordination

Coordinate with:

Primary Care Providers

Specialty Providers

Hospitals

Imaging Centers

Laboratory Services

Care Management

Population Health

Revenue Cycle

Managed Care

External physician offices

Quality and Compliance

Maintain HIPAA compliance.

Follow organizational policies.

Support quality initiatives.

Participate in audits.

Assist with accreditation readiness.

Performance Expectations

The Referral Coordinator is expected to:

Process referrals accurately and timely.

Communicate professionally.

Improve referral completion rates.

Support patient access initiatives.

Demonstrate teamwork and accountability.

Key Performance Indicators (KPIs)

Referral turnaround time

Referral completion rate

Referral aging

Prior authorization turnaround time

Referral accuracy

Epic documentation accuracy

In Basket response time

Appointment scheduling timeliness

Referral leakage reduction

Knowledge, Skills, and Abilities

Strong organizational abilities.

Critical thinking and problem-solving.

Time management.

Ability to manage multiple priorities.

Knowledge of insurance regulations.

Proficiency in Microsoft Office and Epic.

Ability to work independently and collaboratively.

Minimum Qualifications

Required Qualifications

High school diploma or GED required.

Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.

Minimum two years of healthcare experience.

Experience coordinating referrals and prior authorizations.

Knowledge of medical terminology.

Experience with commercial, Medicare, and Medicaid insurance.

Epic experience preferred.

Preferred Qualifications

Ambulatory healthcare experience.

Academic medical practice experience.

Multi-specialty practice experience.

Care coordination experience.

Population health or value-based care experience.

Closing Date

Closing Date 10/20/2026

Open Until Filled

Special Instructions to Applicants

Morehouse School of Medicine is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Georgia State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Morehouse School of Medicine does not discriminate on the basis of race, age, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, or gender identity or expression.

Job Duties

Pre-Employment/Employment Requirements

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization

Immunization Requirements

It is MSM’s Immunization policy that all Prospective Employees are encouraged to provide proof that they are vaccinated against COVID -19 prior to commencement of employment. If employment will commence during Flu Season, MSM requires all individuals to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless granted an exemption. Failure to provide proof of vaccination for any required vaccines or obtain an exemption from MSM will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Posting Specific Questions

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