Referral & Care Coordination Specialist

Virginia Mason Franciscan Health; Silverdale (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Referrals Coordinator to manage patient transitions by coordinating with primary care providers, specialists, and insurance networks. You will ensure timely referrals, verify eligibility, obtain prior authorizations, and maintain HIPAA-compliant documentation while keeping accurate EHR records and coordinating high-volume scheduling.

The role emphasizes strong medical administration knowledge, attention to detail, and excellent communication with

Qualifications

• Two years of progressively responsible work experience in patient scheduling/registration, insurance verification, financial counseling, or related function.
• Accredited medical terminology course or equivalent on the job training.

Responsibilities

• Process referral orders and/or pre-authorizations.
• Coordinate appointments and ancillary services.
• Respond to patient questions regarding routine billing and insurance matters.
• Coordinate patient instructional/educational activities relevant to the patient’s referral.
• Coordinate purchase of materials and/or rental of medical equipment relevant to the patient’s referral.

Skills

Medical administration

Attention to detail

Multitasking

Communication with patients

EHR software

Insurance terminology

Education

Medical terminology course

Tools

EHR software

Job description

Virginia Mason Franciscan Health is seeking a Referrals Coordinator to manage patient transitions by coordinating with primary care providers, specialists, and insurance networks. You will ensure timely referrals, verify eligibility, obtain prior authorizations, and maintain HIPAA-compliant documentation while keeping accurate EHR records and coordinating high-volume scheduling.

The role emphasizes strong medical administration knowledge, attention to detail, and excellent communication with