Referrals Coordinator

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 36,000 - 52,000; Full time

Job summary

Virginia Mason Franciscan Health in the Tacoma area seeks a Referral Coordinator to orchestrate patient access to specialty care by managing referral and pre-authorization processes. You will obtain clearances for visits, issue referrals for imaging, labs, medications, DME, and home health, while maintaining meticulous attention to detail and clear communication.

You will coordinate appointments and ancillary services, respond to patient questions about billing and insurance, arrange

Qualifications

• Accredited medical terminology course or equivalent on-the-job training.
• At least one year of progressively responsible work experience in a related role.

Responsibilities

• Process referral orders and/or pre-authorizations.
• Coordinate appointments and ancillary services.
• Respond to patient questions regarding routine billing and insurance matters.
• Coordinate patient instructional/educational activities relevant to the patient’s referral.
• Coordinate purchase of materials and/or the rental of medical equipment relevant to the patient’s referral.
• Performs related duties as required.

Skills

Attention to detail

Organizational skills

Clear communication

Education

Accredited medical terminology course

Job description

Job Summary And Responsibilities

As our Referral Coordinator, you will orchestrate patient access to specialized care by expertly managing all referral and authorization processes. Every day, you will proactively obtain clearances for specialty visits, issue referrals for ancillary services (consults, imaging, labs), and secure approvals for medications, DME, home health, and other vital services. To be successful in this role, you will demonstrate meticulous attention to detail, strong organizational skills, and clear communication to ensure seamless and efficient service delivery for our patients.

• Processes referral orders and/or pre-authorizations.
• Coordinates appointments and ancillary services.
• Responds to patient questions regarding routine billing and insurance matters.
• Coordinates patient instructional/educational activities relevant to the patient’s referral.
• Coordinates purchase of materials and/or the rental of medical equipment relevant to the patient’s referral.
• Performs related duties as required.

Job Requirements

Required

• Successful completion of an accredited medical terminology course(s) or equivalent on the job training, upon hire and
• one year of progressively responsible work experience that would demonstrate attainment of the requisite job knowledge/abilities. and
• None, upon hire

Preferred

• Work experience in patient scheduling/registration, insurance verification, referral coordination, financial counseling or related function

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$25.85 - $37.65 /hour