Referral Associate

Adventist Health; The Dalles (OR); On-site; USD 29,000 - 43,000; Full time

Job summary

Adventist Health The Dalles seeks a referrals coordinator to support the ENT department. You will verify information, arrange appointments, and track referrals, ensuring smooth patient flow.

Responsibilities include handling authorizations, updating the EHR, and communicating with providers. This full-time role requires attention to detail and teamwork in a community hospital setting.

Qualifications

• High School diploma or GED preferred.
• Associate/Technical degree or related experience preferred.
• CNA/MA or medical terminology course preferred.

Responsibilities

• Communicate with providers and nursing regarding authorizations and scheduling referrals.
• Take telephone requests for authorizations and prepare referral requests.
• Maintain EHR referral documentation and track referrals.
• Schedule referral appointments and track patient compliance.
• Submit retroactive authorization requests as needed.
• Perform other duties as assigned.

Skills

Communication

Insurance authorizations

Scheduling

Electronic health records

Education

High School Diploma or GED

Associate's/Technical Degree

Tools

EHR systems

Job description

Job Description

In the heart of The Dalles, Oregon, Adventist Health Columbia Gorge has served the Columbia River Gorge community since 1901. We are comprised of a 49-bed hospital, various medical offices, home health, a birthing center and a vast scope of services located throughout The Dalles and the surrounding areas. The Dalles is known for its picturesque views of the Columbia River, local charm and delicious downtown restaurants and bakeries. There is something for everyone in this scenic community.

In the heart of The Dalles, Oregon, Adventist Health Columbia Gorge has served the Columbia River Gorge community since 1901. We are comprised of a 49-bed hospital, various medical offices, home health, a birthing center and a vast scope of services located throughout The Dalles and the surrounding areas. The Dalles is known for its picturesque views of the Columbia River, local charm and delicious downtown restaurants and bakeries. There is something for everyone in this scenic community.

Job Summary

Coordinates and completes referrals including acquiring and verifying third party information, obtaining and arranging appointments and tracking. Works on routine assignments within defined parameters, established guidelines and precedents. Follows established procedures and receives daily instructions on work.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred

Licenses/Certifications

• Certified Nurse's Assistant (CNA), Medical Assistant (MA), or medical terminology course: Preferred

Essential Functions

• Communicates with ordering providers and nursing regarding insurance authorizations, denials, peer-to-peer review requests and scheduling difficulties with referrals to providers.
• Takes telephone requests for authorizations. Prepares referral requests. Informs patients of appointment information and instructions.
• Maintains electronic health record (EHR) referral documentation to reflect actions on specific referrals (including adding incoming referrals that were not generated from the electronic health record (HER)). Maintains referral resource document.
• Schedules referral appointments with appropriate department or referred to provider. Tracks referral patient compliance and communicate with referring provider as necessary regarding patients refusing service and patients not showing up to a referral appointment.
• Submits retroactive authorization requests as needed.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

JOB INFO

Job Identification : 72201

Job Category : Associate

Posting Date : 2026-09-11T23:17:37+00:00

Job Shift : Day Shift

Locations :

The Dalles, OR, United States

Assignment Category : Full-time regular

Pay Range : The estimated base pay for this position is $20.72 to $31.06. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : AH The Dalles - ENT (AHCG)

Shift Length : 8 Hours