Patient Care Coordinator (Outpatient), ENT - Full-Time, Days

Adventist Health; The Dalles (OR); On-site; USD 23,000 - 34,000; Full time

Job summary

Adventist Health Columbia Gorge in The Dalles, OR is seeking an organized coordinator to manage admitting and clerical duties in an outpatient setting. You will greet patients, schedule appointments, verify demographics and insurance, and support billing with accurate documentation.

The role emphasizes clear communication, handling multiple phone lines, and maintaining orderly files and records while delivering high-quality patient care and service orientation in a community hospital environment.

Qualifications

• High School Education/GED preferred.
• Associate’s/Technical Degree in business, healthcare or computer science preferred.

Responsibilities

• Greets, receives and escorts patients/visitors and notifies staff of arrivals.
• Answers multiple phone lines and intercom and handles complaints/requests.
• Verifies and processes physicians' orders and admits/discharges daily patients.
• Maintains department records, schedules appointments and collects demographics.
• Supports billing with necessary forms and assists in scheduling departmental needs.

Skills

Clerical skills

Communication

Phone handling

Scheduling

Education

High School/GED

Associate/Technical degree (business, healthcare, CS)

Job description

Job Description

In the heart of The Dalles, Oregon, Adventist Health Columbia Gorge has served the Columbia River Gorge community since 1901. We are comprised of a 49-bed hospital, various medical offices, home health, a birthing center and a vast scope of services located throughout The Dalles and the surrounding areas. The Dalles is known for its picturesque views of the Columbia River, local charm and delicious downtown restaurants and bakeries. There is something for everyone in this scenic community.

Job Summary

Coordinates a variety of admitting and clerical duties to facilitate the efficient processing and scheduling of patients for the department. Provides communication with patients and visitors that promotes a high level of overall satisfaction and quality of care. Performs duties in an outpatient location.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree in business, healthcare or computer science or equivalent combination of education/related experience: Preferred

Facility Specific License/Certifications

• Basic Life Support (BLS) certification from approved vendor per AH policy: Required

Essential Functions

• Greets, receives and escorts patients/visitors, and notifies necessary personnel of their arrival. Answers multiple phone lines and intercom, and communicates appropriately. Gives appropriate attention to complaints/requests as needed. Receives, interprets, verifies and processes physicians' orders. Admits/discharges daily patients and creates charts. Provides clerical support for departmental meetings, projects and activities as needed.
• Completes and forwards all required information, charts, records, documents as requested. Requests previous patient records from medical records as needed. Maintains department records, reports, statistics. Orders and maintains an adequate inventory of all office supplies and equipment. Identifies current status of patient's insurance, as well as range of benefits. Identifies and collects co-payments and limits of services for all patients.
• Provides appropriate forms to billing and other departments. Assists with maintenance of hospital forms. Performs various confidential clerical duties including, but not limited to data entry, obtaining patient's signature for needed documents and/or consents forms, filing and answering phones. Helps schedule patient appointments. Obtains all necessary billing, insurance and other demographic information.
• Informs patients of any preparations needed for examination, and reminds them of their preparations at time of appointment confirmation. Obtains all necessary billing, insurance and other demographic information. Assists in scheduling appointments and making reservations for departmental needs such as classes, programs and in-services.
• Keeps waiting rooms neat, clean and organized. Communicates with those waiting. Monitors panels for alarms and reports to appropriate department. Provides coverage and/or assistance when necessary to maintain quality standards of the department. Compiles information for reports, manuals, handouts and meetings as needed. Provides clerical support for department meetings and departmental activities. Assists with research and provides administrative support to special projects.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

JOB INFO

Job Identification : 71966

Job Category : Coordinator

Posting Date : 2026-09-09T23:13:04+00:00

Job Shift : Day Shift

Locations :

• The Dalles, OR, United States

Assignment Category : Full-time regular

Pay Range : The estimated base pay for this position is $17.00 to $25.48. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : AH The Dalles - ENT (AHCG)

Shift Length : 8 Hours