Referral and Scheduling Coordinator

humana; Shreveport (LA); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking a Referral and Scheduling Coordinator to streamline patient referrals, secure necessary authorizations, and schedule appointments across patients, providers, and insurers in a hybrid role in the Shreveport area.

You will serve as a knowledge resource for referral processes, resolve scheduling and authorization challenges, and support the care coordination team while upholding accuracy, compliance, and compassionate patient interactions.

Qualifications

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population.
• Proficient with medical terminology.
• Proficient with Microsoft Office applications including Word, Excel and Outlook.
• Experience with Electronic Medical Records.
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times.
• This role is patient facing and is part of the TB screening program; TB screening will be required if selected.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• Bachelor's Degree in Healthcare or Business Administration preferred.
• Knowledge of ICD-10 and CPT coding preferred.
• Referral experience preferred.
• Medical Assistant or related certifications preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Coordinate patient referrals and obtain necessary authorizations.
• Schedule appointments and manage communication between patients, providers, specialists and insurers.
• Resolve complex scheduling and authorization issues.
• Serve as a subject matter expert for referral and scheduling processes.
• Provide guidance to team members and ensure accuracy, compliance, and high-quality patient experiences.
• Travel to the Shreveport area at least three times per week.

Skills

Healthcare experience

Medical terminology

Microsoft Office

Electronic Medical Records

Professional communication

TB screening program

Bilingual English/Spanish

Education

Bachelor's Degree in Healthcare or Business Administration

Tools

Microsoft Word

Microsoft Excel

Outlook

ICD-10 coding

CPT coding

Job description

Become a part of our caring community

The Referral and Scheduling Coordinator is responsible for coordinating patient referrals, obtaining necessary authorizations, scheduling appointments, and ensuring seamless communication between patients, providers, specialists, and insurance companies. This role serves as a subject matter expert for referral and scheduling processes, resolves complex scheduling and authorization issues, supports departmental goals, and provides guidance to team members. The coordinator maintains a high level of accuracy, customer service, and compliance while promoting positive patient experiences and efficient care coordination.

This position is a hybrid role. You will need to be able to travel to the Shreveport area at least three times a week.

The Referral and Scheduling Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Use your skills to make an impact

Required Qualifications

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's Degree in Healthcare or Business Administration
• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish

Additional Information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer