Referral and Scheduling Coordinator

CenterWell Senior Primary Care; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

CenterWell Senior Primary Care in Nashville, TN, seeks a Referral and Scheduling Coordinator 2 to schedule and pre-register patients for exams and procedures with external specialists. You will gather and communicate all prep information to patients and referring providers, handling semi-routine to moderately complex admin tasks with some discretion.

This patient-facing role includes TB screening, travel to facilities, and requires strong medical terminology and MS Office skills.

Qualifications

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably Medicare.
• Proficient with medical terminology.
• Proficient with Word, Excel, and Outlook.
• Experience with Electronic Medical Records (EMR).
• Excellent professional communication at all levels with patients.
• Patient-facing role and TB screening program participation required.
• Passionate about improving consumer experiences.
• Willing to work in a high-volume queue.
• Willing to travel to facilities.
• Bilingual in English and Spanish preferred.
• Prior authorization experience.
• Knowledge of ICD-10 and CPT coding.
• Referral experience.
• Medical Assistant or related healthcare certifications.

Responsibilities

• Schedules and pre-registers patients for exams and procedures with external providers.
• Gathers and communicates all relative information and prep instructions to patients and referring providers.
• Performs moderately complex administrative tasks and supports operational workflows.
• Interprets area/department policies to meet quality standards with some discretion.
• Travels to facilities as needed and supports TB screening.

Skills

Medical terminology

Communication skills

Teamwork

Bilingual (English/Spanish)

Willing to travel to facilities

Patient-facing

Prior authorization experience

ICD-10/CPT coding knowledge

Referral experience

Medical Assistant certifications

Microsoft Office (Word, Excel, Outlook

EMR systems experience

Education

Medical Assistant or professional healthcare certifications

Tools

Microsoft Office (Word, Excel, Outlook)

Electronic Medical Records (EMR)

Job description

Become a part of our caring community

The Referral and Scheduling Coordinator 2 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. The Referral and Scheduling Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• willing to work in a high-volume queue
• willing to travel to facilities

Preferred Qualifications

• Prior authorization experiences
• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish
• team player

Additional Information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $40,000 - $52,300 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well‑being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well‑being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.