Referral and Scheduling Coordinator

humana; Anderson (SC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Humana is seeking a Referral and Scheduling Coordinator to schedule and pre-register patients for exams and procedures, including coordination with external specialists. The role involves communicating preparation instructions to patients and referring providers while following policy guidelines.

The position is patient-facing, part of Humana's TB screening program, and requires proficiency with medical terminology and MS Office; experience with EMR systems is preferred.

Qualifications

• Less than 3 years of hands-on healthcare experience in a clinical setting.
• Proficient with medical terminology and Microsoft Office applications (Word, Excel, Outlook).
• Experience with Electronic Medical Records (EMR).
• Excellent professional communication abilities with patients and internal stakeholders.

Responsibilities

• Schedule and pre-register patients for exams and procedures, coordinating with external specialists and providers.
• Gather and communicate all preparation instructions to patients and referring providers.
• Follow defined policies with some latitude over prioritization and timing.

Skills

Healthcare experience

Medical terminology

MS Office

EMR knowledge

Communication

Education

Bachelor's degree in Healthcare or Business Administration

Tools

Microsoft Word

Excel

Outlook

Electronic Medical Records

Job description

Become a part of our caring community

The Referral and Scheduling Coordinator schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

• This position will be in Orchard Park but will cover Cayce Center and Decker Blvd Center

The Referral and Scheduling Coordinator gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

• This position will be in Orchard Park but will cover Cayce Center and Decker Blvd Center

Use your skills to make an impact

Required Qualifications

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's Degree in Healthcare or Business Administration
• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish

Additional Information

This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.

About CenterWell, a Humana company: CenterWell is a leading h