Referral and Scheduling Coordinator

Socket.dev; Tusculum (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Job summary

CenterWell Senior Primary Care is seeking a Referral and Scheduling Coordinator 2 to support scheduling and pre-registration for exams and procedures with external providers. The role features patient-facing responsibilities and requires accurate communication and adherence to policy, with some discretionary prioritization.

The candidate should have under 3 years of healthcare experience, be proficient with medical terminology, and comfortable working with EMR systems.

Qualifications

• Less than 3 years of healthcare experience in a clinical setting, preferably with Medicare populations.
• Proficient with medical terminology and EMR systems.
• Strong communication skills across all levels and with patients.
• This role is patient-facing and part of TB screening; TB screening may be required.
• Must be willing to travel to facilities and handle high-volume queues.
• Experience with Microsoft Word, Excel, and Outlook is required.

Responsibilities

• Schedule and pre-register patients for exams and procedures with external providers.
• Communicate preparation instructions and necessary information to patients and referring providers.
• Interpret policy parameters with some discretionary prioritization and timing within defined standards.
• Collaborate with care teams to ensure smooth patient flow and data accuracy.

Skills

Healthcare experience

Medical terminology

MS Office

EMR systems

Communication skills

TB screening program readiness

Willing to travel

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Become a part of our caring community

The Referral and Scheduling Coordinator 2 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral and Scheduling Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Referral and Scheduling Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Use your skills to make an impact

Required Qualifications

• Less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
• Proficient with medical terminology
• Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
• Experience with Electronic Medical Records
• Excellent professional communication abilities, at all levels within the organization and with patients, at all times
• This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• willing to work in a high-volume queue
• willing to travel to facilities

Preferred Qualifications

• Prior authorization experiences
• Knowledge of ICD 10 and CPT coding
• Referral experience
• Medical Assistant or Professional State Certifications related to healthcare
• Bilingual in English and Spanish
• team player

Additional Information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$40,000 - $52,300 per year

Description of Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.