Referral and Authorization Coordinator (Full-Time)

Uvalde Memorial Hospital; Uvalde (TX); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Uvalde Memorial Hospital in Uvalde, TX is looking for a compassionate Referral and Authorization Coordinator to join our Clinics team and help patients navigate their healthcare journey with confidence.

In this role you will serve as the vital link between patients, providers, insurers, and specialty care partners, coordinating referrals and authorizations, scheduling appointments, and keeping patients informed with clear guidance and follow-up information.

Formación

• High school diploma or equivalent required.
• Previous medical office experience preferred.
• Experience with referrals, insurance verification, and prior authorizations preferred.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, Outlook, and electronic healthcare systems.
• Bilingual skills are a plus.

Responsabilidades

• Coordinate referrals and insurance authorizations for procedures, specialist visits, and diagnostic services.
• Schedule appointments with UMH providers and outside specialists.
• Keep patients informed throughout the referral and authorization process while providing clear instructions and follow-up information.
• Obtain insurance authorizations promptly, prioritizing urgent requests to prevent delays in care.
• Communicate and collaborate with providers, insurance companies, outside facilities, and clinic staff to ensure timely coordination of services.
• Maintain accurate documentation of referrals, authorizations, and patient communications.
• Educate patients on insurance benefits, financial responsibilities, payment options, and available financial assistance programs.
• Research specialty providers and insurance participation to help patients receive care from the appropriate providers.

Conocimientos

Customer service

Communication

Organization

Multitasking

Bilingual (plus)

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Outlook

Electronic health records (EHR) systems

Descripción del empleo

Job Details

Job Location: UMH Clinics - Uvalde, TX
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Day
Referral and Authorization Coordinator - Clinics Department
Location: Uvalde Memorial Hospital
Job Type: Full-Time
Schedule: Monday - Friday 8a-5p

Be the Connection That Helps Patients Access the Care They Need

At Uvalde Memorial Hospital, we believe that exceptional patient care begins long before a patient arrives for their appointment. We are looking for a compassionate and organized Referral and Authorization Coordinator to join our Clinics team and help patients navigate their healthcare journey with confidence.

In this role, you'll serve as the vital link between patients, providers, insurance companies, and specialty care partners. Your attention to detail and commitment to outstanding customer service will help ensure patients receive timely care while making the referral and authorization process as seamless as possible.

In This Role, You Will:

• Coordinate referrals and insurance authorizations for procedures, specialist visits, and diagnostic services.
• Schedule appointments with Uvalde Memorial Hospital providers and outside specialists.
• Keep patients informed throughout the referral and authorization process while providing clear appointment instructions and follow-up information.
• Obtain insurance authorizations promptly, prioritizing urgent requests to prevent delays in care.
• Communicate and collaborate with providers, insurance companies, outside facilities, and clinic staff to ensure timely coordination of services.
• Maintain accurate documentation of referrals, authorizations, and patient communications.
• Educate patients on insurance benefits, financial responsibilities, payment options, and available financial assistance programs.
• Research specialty providers and insurance participation to help patients receive care from the appropriate providers.

What We're Looking For:

• High school diploma or equivalent required.
• Previous medical office experience preferred.
• Experience with referrals, insurance verification, and prior authorizations preferred.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, Outlook, and electronic healthcare systems.
• Bilingual skills are a plus.

Why You'll Love Working Here:

• Play an important role in helping patients access the care they need without unnecessary delays.
• Join a collaborative and supportive clinics team dedicated to exceptional patient service.
• Build meaningful relationships with patients while making a difference behind the scenes.
• Opportunities for professional growth and continued learning.
• Competitive compensation and comprehensive benefits package.
• Work for an organization committed to compassion, teamwork, and excellence in serving our community.