Reentry Case Manager

Coordinated Care Services, Inc.; City of Rochester (NY); On-site; USD 51,000 - 57,000; Full time

Benefits offered by this job

PTO 140h (2nd year may increase)

Health insurance

Dental & Vision coverage

Job summary

Delphi Rise is seeking a person-centered case manager to support individuals returning to the community from incarceration as part of Monroe County Reentry. Our approach emphasizes dignity, respect, and each person’s potential, offering help with housing, employment, health care, and healing.

You will manage a caseload, coordinate services with state and local partners, develop individualized service plans, facilitate support groups, and travel to meet clients at the Probation Office or jail

Qualifications

• Experience with supporting individuals through reentry and community integration.
• Lived experience in the criminal justice system is welcomed; probation within past three years is a disqualifier.
• Must be able to navigate systems and build trusted relationships.

Responsibilities

• Manage a caseload of 40 to 50 clients and assist with accessing benefits, housing, employment, and healthcare.
• Coordinate services with DOC/Probation/courts and community partners.
• Maintain accurate case notes and client records.
• Develop individualized service plans aligned with client goals.
• Facilitate or arrange support groups (CBT, parenting, domestic violence, anger management).
• Biweekly follow-up contacts with clients.
• Attend Monroe County Reentry Task Force meetings.
• Provide services at Probation Office and Monroe County Jail 1-2x per week.
• Perform other duties as assigned.

Skills

Rapport building

Communication skills

Organization

Analytical thinking

Community resources

Independence

Cultural humility

Adaptability

Computer skills

Driver's license

Tools

Microsoft Office

Data systems

iPad

Excel

Outlook

Job description

Salary: $24.50-$27.50/hour

Schedule: 35 hours/week | Full-time | Hourly

Job Summary

This position provides person-centered case management services to individuals returning to the community from incarceration, as part of Delphi Rise’s Monroe County Reentry Program. Our approach is grounded in dignity, respect, and belief in each person’s potential. We walk alongside clients as they rebuild their lives, offering support with housing, employment, health care, and healing.

At Delphi Rise, we don’t define people by their past. We focus on building trusted relationships that foster growth, reduce barriers, and strengthen community connections because we know that no one can do it alone. Through our reentry program, we support individuals in creating a future defined by stability, purpose, and hope.

Essential Duties and Responsibilities

Additional duties may be assigned.

• Manage a caseload of 40 to 50 clients, supporting access to benefits, employment, treatment, housing, childcare, healthcare, identification documents, and other critical services.


• Coordinate services in collaboration with the New York State Department of Corrections and Community Supervision (Parole), Monroe County Probation, local courts, and community partners.


• Maintain accurate and timely case notes and client records.


• Develop individualized service plans that align with each client’s goals and needs.


• Facilitate or arrange support groups such as Cognitive Behavioral Therapy, parenting education, domestic violence support, and anger management.


• Conduct biweekly follow-up contacts with all assigned clients.


• Actively participate in Monroe County Reentry Task Force meetings.


• Provide services at the Probation Office and in Monroe County Jail 1-2x per week.


• Perform other duties as assigned by management.

Supervisory Responsibilities

This role does not include supervisory responsibilities.

Qualifications

We welcome all relevant personal and professional experiences. This role is ideal for someone who understands the power of second chances, is comfortable navigating systems, and is passionate about walking with people through both setbacks and successes as they reclaim their place in the community.

While we strongly encourage applicants with lived experience in the criminal justice system, candidates cannot have been on probation within the past three years. Access to the Monroe County Jail is an essential part of this role, and all candidates must meet the jail’s clearance requirements.

Knowledge, Skills, and Abilities

• Ability to build rapport and effectively engage individuals with serious mental health challenges or criminal justice involvement.


• Strong written and verbal communication skills.


• Excellent organizational skills with the ability to manage multiple priorities.


• Analytical thinking to assess needs, prioritize actions, and solve problems.


• Familiarity with community resources that meet diverse client needs.


• Ability to work independently while contributing positively to a team environment.


• Cultural humility and comfort working in diverse environments.


• Adaptability and a good sense of humor.


• Proficiency with computers, including web-based data systems.


• Valid driver’s license with a clean driving record. Occasional travel required for meetings, appointments, and community events.

Benefits Overview Paid Time Off

• 140 hours (20 days) PTO in your first year


• 10 paid holidays, 2 personal days, and 1 floating holiday

Health Insurance

• Medical coverage on Day 1 through Excellus BCBS


• 100% employer-paid Bronze plan for individuals and families


• Health Reimbursement Account (HRA) contributions up to $3,600

Dental & Vision

• Coverage through MetLife


• Employer contribution toward dental premiums

Work Environment & Physical Demands Equipment Used

Regular use of computers/iPads, printer, copier, scanner, fax, phone, shredder, and calculator. Software includes Microsoft Office: Word, Excel, Outlook, PowerPoint, and Access.

Mental and Visual Demands

Moderate attention required for administrative tasks, data entry, and client documentation. Some analysis and decision-making needed within established procedures.

Physical Requirements

The role involves frequent sitting, standing, walking, talking, hearing, and repetitive hand motions. Occasional pushing or pulling. No heavy lifting (under 5 pounds).

Environment Conditions

Some off-site work may be required to meet with clients or attend community events. This may include exposure to inclement weather or travel to partner agency locations.

Equal Opportunity Employer

Delphi Rise is proud to be an equal opportunity employer. We are committed to creating a workplace where everyone can thrive. Accommodations are available upon request throughout the hiring process.

Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.


• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.


• The company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.


• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.