Case Manager

Doors of Hope; Murfreesboro (TN); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Job summary

Doors of Hope in Murfreesboro, TN is seeking a compassionate Case Manager to support women navigating mental health and substance use challenges as they reintegrate into the community.

You will assess needs, develop care plans, and connect clients with housing, identification, employment resources, and legal supports, all while maintaining confidentiality and following trauma-informed practices within a 36-hour, four-day work week.

Qualifications

• Bachelor's degree in social work, criminal justice, or related field.
• Experience with re-entry, substance use disorders, mental health, or co-occurring disorders preferred.
• Confidentiality must be maintained.
• Valid driver's license with a safe driving record.
• Professional crisis intervention skills.
• Effective communication through oral, written, and digital means.
• Initiative and self-motivation; able to work with minimal supervision.
• Strong teamwork and collaboration.

Responsibilities

• Provide weekly case management for the first 90 days, then bi-weekly or more if clinically indicated.
• Develop individualized care plans and coordinate services for clients.
• Link clients to community resources and transportation as needed.
• Maintain accurate, timely documentation per agency standards.
• Conduct random drug screenings and maintain a safe environment.
• Collaborate with multidisciplinary treatment team on care decisions.
• Prepare reports by collecting and summarizing program outcomes.
• Engage in ongoing professional development.

Skills

Crisis intervention

Communication skills

Teamwork

Initiative

Stress tolerance

Education

Bachelor's degree in social work, criminal justice, or related field

Tools

Microsoft Word

Excel

Outlook

Adobe

Job description

Empowering women to break the cycle of addiction, homelessness, and incarceration.

Doors of Hope is a nonprofit organization, providing a unique, trauma-informed 12-month reentry and recovery program for women returning to the community following incarceration. A strong understanding of grant regulations, attention to detail, and commitment to the nonprofit’s mission are essential to success in this role. This is a 36 hour/4 day work week Monday - Thursday, 8:00am - 5:00 pm.

POSITION SUMMARY

The Case Manager will provide compassionate support to women navigating mental health and substance use challenges, many of whom have experienced homelessness or involvement with the justice system. This role focuses on empowering clients to build the skills and connections needed for stability, self-sufficiency, and successful community reintegration. The Case Manager will assess individual needs, develop personalized care plans, and collaborate with legal officials and community resources to ensure clients receive timely, high-quality services. Acting as an advocate, the Case Manager will guide clients in accessing supports, navigating systems, and making informed choices about their well-being. The ideal candidate is empathetic, organized, and skilled in communication and problem-solving, and maintaining confidentiality while upholding the highest legal and ethical standards.

Reports to: Operations Director

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides individual case management services to each client on a weekly basis during the first 90 days of programming, and bi-weekly (or more frequently as clinically indicated) thereafter, utilizing a trauma-informed and client-centered approach.
• Collaborates with each client to develop an individualized plan of care that supports daily structure, stability, and progress toward personal goals. Assesses needs and coordinates services, including linkage to community resources and transportation when appropriate.
• Supports and monitors each client’s progress throughout the program. Areas of focus may include, but are not limited to:
  • Meeting basic needs (shelter, clothing, food, and legal identification)
  • Obtaining identification and essential documentation
  • Applying for public benefits and community resources
  • Accessing transitional and permanent housing
  • Building pro-social and independent living skills
  • Addressing legal obligations and barriers
  • Developing job readiness and securing employment
  • Strengthening budgeting and financial literacy skills
  • Supporting relapse prevention and recovery planning
• Maintains accurate, timely, and compliant documentation of all case management services in accordance with agency standards and required databases.
• Conducts random drug screenings and contraband searches in a respectful, consistent manner to promote a safe, supportive, and accountable environment for all clients and staff.
• Partners with clients to develop meaningful, client-driven goals and regularly reviews and updates progress in collaboration with the client.
• Continuously reassesses client needs and adjusts support plans accordingly, using a strengths-based and trauma-informed lens.
• Monitors client engagement by tracking attendance, participation, and self-reported experiences, while advocating for needed services, connecting to additional resources, and providing support during times of crisis.
• Documents daily progress, including significant changes in behavior, achievements, and barriers, to inform ongoing care and support planning.
• Actively participates as a member of the multidisciplinary treatment team, providing regular updates on client progress and collaborating on care decisions.
• Prepares reports by collecting, analyzing, and summarizing program outcomes and client progress.
• Engages in ongoing professional development by participating in trainings, educational opportunities, and relevant professional organizations.
• Performs additional duties as assigned to support the mission and operations of the program.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in social work, criminal justice, or a related field.
• Experience working with re-entry, substance use disorders, mental health, or co-occurring disorders preferred.

OTHER SKILLS

• Strictly maintain confidentiality.
• Possess a valid driver's license with a safe driving record.
• Professional crisis intervention skills.
• Effective Communication: Ability to effectively communicate through oral, written, and technological means; actively listening and expressing oneself clearly, to ensure those who need specific information acquire it; plan and deliver communication that makes an impact and persuades the audience.
• Initiative and Self-motivation: Plans work and conducts tasks without detailed instructions; makes suggestions to help clients achieve desired goals; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision.
• Stress Tolerance: Maintains a calm, supportive, and adaptable approach in challenging situations while prioritizing client needs and well-being; Responds to urgent situations with professionalism; Seeks support from others when necessary and uses appropriate coping techniques.
• Teamwork: Works collaboratively with other to achieve goals and objectives; Fosters a culture of accountability and teamwork that encourages mutual responsibility to ensure high-quality support for clients; motivates and encourages all members to work together to achieve maximum results; Communicates effectively as a team member to provide seamless support for clients while also demonstrating decision-making and problem-solving skills to meet client needs.
• Skills in Microsoft Word, Excel, Outlook, and Adobe to keep records, communicate within and outside of the Agency and organize pertinent data and program materials.
• Regular work attendance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk, sit, use hands to feel objects with tools or controls, reach with hands and arms, talk, and hear. May be required to lift 50-lbs. Specific vision abilities required by the job include close vision, color vision, peripheral vision.

WORKING CONDITIONS

• Pay: $42,000.00 - $46,000.00 per year
• Paid time off
• People with a criminal record are encouraged to apply