Reentry Advisor

Concorde Career Colleges; Orlando (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Concorde Career Colleges in Orlando, FL, is seeking a Reentry Advisor to support student retention and re-enrollment efforts. You will maintain regular contact with former, absent, and at-risk students to encourage persistence and successful return to school.

The role involves outreach, coordinating re-entry opportunities, and assisting students in overcoming barriers to enrollment. You will collaborate with campus leadership and student services to track engagement and promote positive outcomes.

Qualifications

• HS Diploma / GED (required).
• Associate degree in related field (preferred).
• Minimum of two (2) years' professionally relevant work experience (required); experience in student services, admissions, or retention (preferred).
• High volume outbound calls and follow-up communications with professionalism and empathy.
• Basic familiarity with Microsoft Word and Excel.
• Ability to exercise good judgment, problem-solving and decision-making skills.
• Maintain confidentiality and manage sensitive information with discretion.
• Ability to work in a fast-paced environment with multiple deadlines.
• Ability to foster long-term relationships with stakeholders.

Responsibilities

• Conduct daily outreach to former students through phone calls, email, text messages, and other communication methods to encourage re-entry and continued enrollment
• Maintain ongoing contact with prospective re-entry students and document outreach activities, follow-up efforts, and outcomes in designated systems
• Meet with students considering withdrawal to discuss resources and re-entry opportunities
• Contact absent students to identify barriers to attendance, provide resources, and encourage participation
• Participate in weekly campus accountability meetings and provide updates on outreach and re-entry progress
• Support campus re-entry initiatives and retention efforts to increase re-enrollment and persistence
• Assist Student Affairs in connecting students with support services promoting success and re-entry goals
• Provide excellent customer service to students, alumni, and community partners while adhering to confidentiality and policies

Skills

Communication

Customer service

Confidentiality

Problem-solving

Time management

Outbound outreach

Relationship building

Education

High School Diploma or GED

Associate degree in related field

Tools

MS Word

Excel

Job description

Overview

The Reentry Advisor supports student retention and re-enrollment efforts by maintaining regular contact with former, absent, and at-risk students to encourage persistence and successful return to school. This role conducts outreach, provides information on available resources, coordinates re-entry opportunities, and assists students in overcoming barriers to enrollment. Working closely with campus leadership and student services teams, the Reentry Advisor tracks student engagement activities, supports retention initiatives, and helps promote positive student outcomes.

Pay range: $22.00 - 26.00 an hour

Responsibilities

• Conduct daily outreach to former students through phone calls, email, text messages, and other communication methods to encourage re-entry and continued enrollment
• Maintain ongoing contact with prospective re-entry students and document outreach activities, follow-up efforts, and outcomes in designated systems
• Meet with students who are considering withdrawal to discuss available resources, re-entry opportunities, and next steps for returning to school
• Contact absent students to identify barriers to attendance, provide support resources, and encourage continued participation
• Participate in weekly campus accountability meetings and provide updates on student outreach activities and re-entry progress
• Support campus re-entry initiatives and retention efforts designed to increase student re-enrollment and persistence
• Assist the Student Affairs team in connecting students with internal and external support services that promote student success and re-entry goals
• Provide excellent customer service to students, alumni, and community partners while promoting student success and retention while adhering to confidentiality requirements and company policies
• Other duties as assigned

Qualifications

• HS Diploma / GED (required)
• Associate degree in related field (preferred)
• Minimum of two (2) years' professionally relevant work experience (required); specific experience in student services, admissions, or student retention (preferred)
• Conduct a high volume of outbound phone calls and follow-up communications while maintaining professionalism and empathy
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to foster long-term relationships with stakeholders

Work Environment

• This position is designated as On Campus or On site.
• No travel required

Location: Orlando, FL.