Re Entry Advisor

Universal Technical Institute, Inc.; Orlando (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

Universal Technical Institute, Inc. is seeking a Reentry Advisor to support student retention by maintaining regular contact with former, absent, and at-risk students to encourage persistence and return to school.

You will conduct outreach, provide information on resources, coordinate re-entry opportunities, and help students overcome enrollment barriers. Working closely with campus leadership and Student Affairs, you will track engagement, support retention initiatives, and promote positive

Qualifications

• Must have HS Diploma or GED and 2+ years of relevant work experience.
• Experience in student services, admissions, or retention preferred.
• Demonstrates ability to contact and engage students with empathy and professionalism.

Responsibilities

• Conduct daily outreach to former students via phone, email, text, and other channels to encourage re-entry.
• Maintain ongoing contact with prospective re-entry students and document outreach activities.
• Meet with students considering withdrawal to discuss resources and re-entry steps.
• Assist the Student Affairs team in connecting students with internal/external resources.
• Provide excellent customer service while maintaining confidentiality and following company policies.

Skills

Outbound calls

Customer service

Communication

Confidentiality

Problem solving

Time management

Education

HS Diploma / GED

Associate degree (preferred)

Tools

Microsoft Word

Excel

Job description

Position Overview

Pay range: $22.00 - 26.00 an hour

The Reentry Advisor supports student retention and re-enrollment efforts by maintaining regular contact with former, absent, and at-risk students to encourage persistence and successful return to school. This role conducts outreach, provides information on available resources, coordinates re-entry opportunities, and assists students in overcoming barriers to enrollment. Working closely with campus leadership and student services teams, the Reentry Advisor tracks student engagement activities, supports retention initiatives, and helps promote positive student outcomes.

What You'll Do

• Conduct daily outreach to former students through phone calls, email, text messages, and other communication methods to encourage re-entry and continued enrollment
• Maintain ongoing contact with prospective re-entry students and document outreach activities, follow-up efforts, and outcomes in designated systems
• Meet with students who are considering withdrawal to discuss available resources, re-entry opportunities, and next steps for returning to school
• Contact absent students to identify barriers to attendance, provide support resources, and encourage continued participation
• Participate in weekly campus accountability meetings and provide updates on student outreach activities and re-entry progress
• Support campus re-entry initiatives and retention efforts designed to increase student re-enrollment and persistence
• Assist the Student Affairs team in connecting students with internal and external support services that promote student success and re-entry goals
• Provide excellent customer service to students, alumni, and community partners while promoting student success and retention while adhering to confidentiality requirements and company policies
• Other duties as assigned

What You'll Bring

• HS Diploma / GED (required)
• Associate degree in related field (preferred)
• Minimum of two (2) years' professionally relevant work experience (required); Specific experience in student services, admissions, or student retention (preferred)
• Conduct a high volume of outbound phone calls and follow-up communications while maintaining professionalism and empathy
• Demonstrate basic understanding of core job functions and tools
• Follow instructions and established procedures with supervision
• Participate in team discussions and training sessions
• Ask clarifying questions to build understanding
• Show openness to feedback and learning
• Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
• Maintain focus on assigned tasks and meets basic deadlines
• Demonstrate curiosity and willingness to develop new skills
• Follow structured guidance to complete assigned work
• Builds strong customer relationships and delivers customer-centric solutions
• Achieves results consistently, even in tough circumstances
• Develops and delivers multi-mode communications tailored to diverse audience needs
• Seeks new growth opportunities and challenges through formal and informal development channels
• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders

Work Environment

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal protective equipment. Employees must also be able to adhere to site-specific safety procedures.
• No travel required

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.