Reductions Team Lead — Legal Operations & Training

The Ward Law Group, PL; Miami (FL); On-site; USD 39,000 - 83,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) Retirement Plan

Life Insurance

Disability Insurance

HSA & DCFSA

Employee Assistance Program

Tuition Assistance

Time Off PTO

Job summary

The Ward Law Group in Miami Lakes, FL is seeking a Team Lead for the Reductions Department to oversee onboarding, training, and quality assurance. The role involves supervising a team, monitoring productivity, and ensuring adherence to department procedures while driving efficiency.

Compensation is hourly, with eligibility for a bonus program based on performance and metrics. This position supports the reductions function under attorney supervision where required.

Qualifications

• Minimum 3 years of personal injury reductions, lien resolution, medical bill reductions, or settlement closing experience within a plaintiff personal injury law firm.
• Minimum 1 year of experience leading, training, mentoring, or supervising team members.
• Bilingual English and Spanish proficiency.
• Strong experience using case management software, reporting tools, and productivity tracking metrics.

Responsibilities

• Lead onboarding, training, and coaching for the Reductions team.
• Monitor productivity, KPIs, and workflow performance.
• Conduct case and call audits to ensure quality and compliance.
• Prepare reports, dashboards, and performance metrics for leadership.
• Identify process improvements and support operational efficiency.
• Promote accountability, teamwork, and high performance within the department.

Skills

Bilingual English and Spanish

Team leadership

Case management software

Productivity tracking metrics

Tools

Litify

Salesforce

Job description

The Ward Law Group in Miami Lakes, FL is seeking a Team Lead for the Reductions Department to oversee onboarding, training, and quality assurance. The role involves supervising a team, monitoring productivity, and ensuring adherence to department procedures while driving efficiency.

Compensation is hourly, with eligibility for a bonus program based on performance and metrics. This position supports the reductions function under attorney supervision where required.