RedLion Wireless Retail Sales Associate - Lubbock

RedLion Mobile; Lubbock (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and 401(k)

Paid training and onboarding

Monthly commission opportunities

Internal promotion and advancement

Employee growth and rewards programs

Annual all-expenses-paid trip for top

Job summary

RedLion Mobile in Lubbock, TX is hiring a Retail Sales Representative to engage customers with telecom products and services in a fast-paced store. The role emphasizes upselling, product knowledge, and delivering a positive customer experience.

The ideal candidate has 1 year of retail or sales experience, a high school diploma or GED, and is available for evenings, weekends, and holidays. In-person store work and local travel within 35 miles may be required.

Qualifications

• 1 year of retail, wireless, mobile, cable, telecom or sales experience.
• High school diploma or GED required.
• Flexible schedule including evenings, weekends and holidays.
• Ability to stand for long periods and lift up to 35 lbs.

Responsibilities

• Engage customers and present telecommunications products and services proactively.
• Upsell and cross-sell to maximize sales opportunities.
• Meet or exceed individual sales and store performance goals.
• Explain products, pricing, and promotions clearly to customers.
• Provide a positive, professional customer experience and build loyalty.
• Collaborate with team and support nearby stores within 35 miles if needed.

Skills

Retail sales

Customer service

Communication

Upselling

Education

High school diploma or GED

Job description

Retail Sales Representative

Job Type: Full-time

Work Location: Lubbock, TX

Overview

JOIN one of the fastest-growing telecommunications companies in the country! We are currently hiring Retail Sales Representatives who are energetic, driven, and eager to succeed. This role is ideal for someone with retail sales, wireless sales, mobile sales, cable, internet, or customer service experience who is comfortable working in a fast-paced, customer-facing environment.

Who We Are

We are a rapidly expanding branded partner for Optimum Communications – a major U.S. telecommunications provider offering fiber-powered Internet, Mobile, TV, and voice services to customers across 21 states. You'll work in our retail stores, helping residential customers connect to the above essential services.

Key Responsibilities:

Sales & Product Knowledge

• Must be able to engage customers and present telecommunications products and services proactively.
• Must be comfortable selling mobile, internet, cable, TV, and related support services.
• Should know how to identify customer needs and recommend the right products or service packages.
• Must be able to upsell and cross-sell products to maximize sales opportunities.
• Must be able to meet or exceed individual sales goals, commission goals, and store performance expectations.
• Must be able to explain products, services, pricing, and promotions clearly to customers.

Customer Experience

• Must provide a positive, professional, and solution-focused customer experience.
• Should be comfortable building customer relationships and creating long-term brand loyalty.
• Must maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.

Team & Organizational Success

• Must be reliable, punctual, and able to work scheduled shifts.
• Must be able to collaborate with team members and contribute to a supportive, performance-driven culture.
• Must be willing to support nearby store locations within a 35-mile radius when needed and have reliable transportation.
• Must be able to work in person at the assigned retail store location.

• Must have at least 1 year of retail, wireless, mobile, cable, or telecommunications or sales experience.

• Must have a high school diploma or GED.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Must be able to stand for extended periods of time and lift up to 35 lbs.

• Medical, Dental, Vision, and 401(k)

• Paid training and onboarding
• Monthly commission opportunities
• Internal promotion and advancement opportunities
• Employee growth and rewards programs
• Annual all-expenses-paid trip opportunity for top performers

Pay: $13/hour + monthly commission
Expected Hours: Approximately 40 hours per week
Total Compensation: $45,000 - $60,000 annually, based on hourly pay and commission performance