RecSports Student Assistant - Member Services Associate

UF ECE Ambassadors; Gainesville (FL); Presencial; USD 17 000 - 24 000; Tempo integral

Resumo da oferta

University of Florida RecSports is seeking a Student Services Associate to join our energetic team. You’ll serve as the first point of contact at the Southwest Recreation Center and Student Recreation and Fitness Center, delivering excellent customer service and guiding patrons through membership options.

The role requires evening and weekend availability, 9–12 hours weekly, and completion of UF online certifications after hire.

Qualificações

• Interest in recreation, fitness, and campus involvement.
• Able to work nights and weekend hours.
• Available to work 9–12 hours per week.
• Must complete UF online certifications after hire (GET803, OOC101, PRV802, ITT102, GET811).
• Minimum 2.0 GPA maintained throughout employment.

Responsabilidades

• Monitor facility access at the Welcome Desk.
• Guide patrons through membership options.
• Assist program participants by phone and in person.
• Respond to injuries and follow emergency procedures.
• Promote cleanliness and uphold RecSports standards.
• Enforce policies for safety and participant satisfaction.
• Attend Fall Kick-Off and staff training events.

Conhecimentos

Customer service

Communication

Teamwork

Formação académica

GPA 2.0+

Descrição da oferta de emprego

Job Description

The Department of Recreational Sports is currently looking for Member Services Associates to join our energetic team and move Gators towards lifelong wellbeing! Member Services Associates serve the department by delivering exceptional customer service to our patrons, serving as the first point of contact for RecSports members, and managing access to both Southwest Recreation Center and Student Recreation and Fitness Center.

Classification Title

STU-AST-NON-CLERICAL & ADMIN

RecSports Team Member Responsibilities

• Develop professional relationships with co-workers, participants, and guests.
• Uphold and exceed the expectations of the Cornerstones of RecSports Service: accountability, anticipating needs, attitude, and atmosphere.
• Demonstrate a desire to learn and apply knowledge as a RecSports ambassador.
• Take ownership of RecSports facilities and programs by exhibiting a responsible work ethic.
• Promote and maintain cleanliness and appearance within and surrounding RecSports facilities.
• Enforce RecSports policies and procedures to promote participant safety and satisfaction.
• Respond to all emergency situations and adhere to established protocol including pre- and post- incident procedures.
• All RecSports employees are expected to abide by the RecSports Student Staff Career Readiness Principles that clarifies shared expectations and standards in effort to best serve our patrons, develop each team member, and prepare student employees for future career endeavors.

Job Position Responsibilities

• Monitor access to the facility at the Welcome Desk to ensure only valid users and their guests are admitted.
• Have knowledge of membership options and guide patrons through purchasing a membership.
• Assist program participants and facility users regularly, on the phone and in person, with all aspects of the Recreational Sports Program.
• Make referrals to appropriate areas as necessary.
• Be knowledgeable of all Recreational Sports and University Programs.
• Work independently and be resourceful in order to assist patrons and provide excellent customer service.
• Respond to all injuries and assist in immediate first aid and proper emergency procedures.

RecSports Fall Kick-Off 2027: Tuesday, August 17th 8am – 9:30am

• Fall Kick-Off is our all-staff event to discuss department-wide updates, facilitate unit training sessions, as well as cultivate community and positive energy within our RecSports team. All RecSports Student Staff are expected to attend and will be paid for their training time.

Expected Salary

$15.00 per hour

Requirements/Qualifications

Required Qualifications:

• Interest in recreation, fitness, and campus involvement
• Work shifts at Southwest Recreation Center & Student Recreation and Fitness Center
• Ability to work independently and communicate effectively
• Availability to work nights and weekend hours
• Availability to work 9-12 hours, at minimum, each week
• Successful completion of department & unit training requirements once hired
• Complete and maintain UF online certifications in GET803, OOC101, PRV802, ITT102, GET811 once hired

This position is open to all students who are eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

• Federal Work Study students are encouraged to apply!
• Applicants MUST fill out the supplemental questions form at the bottom of this posting to be considered for the position.

Health Assessment Required: No