Recruitment Team Lead (Hybrid - Chicago)

Korn Ferry Group; Chicago (IL); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Korn Ferry is seeking a Sourcing/Recruitment Team Lead to support an RPO client. The role is hybrid based out of Downtown Chicago and involves leading day-to-day recruiting operations for the project, ensuring high-quality service delivery and client satisfaction.

The ideal candidate will have at least five years of recruiting/sourcing experience, demonstrated leadership, and strong understanding of full lifecycle recruiting. Strong communication and data reporting skills are essential.

Qualifications

• Bachelor’s degree or five years of equivalent experience in lieu of a degree.
• Five+ years of recruiting and sourcing experience with experience managing a recruiting team.
• Experience recruiting Corporate/salaried roles.
• Strong understanding of full life cycle recruiting and advanced sourcing tactics.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA’s/SOW as it relates to our business.
• Proficiency with MS Office Suite and ATS tools.
• Track record of leading and motivating a delivery team.
• Ability to analyze complex data and provide actionable recommendations.
• Excellent planning and organizing skills for high-volume environments.
• Clear, concise, and persuasive communication with clients and large groups.
• Strong customer and results orientation.
• Ability to interact across diverse cultures with energy and maturity.

Responsibilities

• Build a knowledge base of client’s business, organization and objectives.
• Manage project end-to-end, ensuring QA on recruitment activities and SLA-aligned deliverables.
• Maintain a small requisition load.
• Build trust with client stakeholders and manage expectations.
• Seek opportunities to increase customer satisfaction.
• Identify opportunities for improvement and propose change management steps.
• Prepare and participate in project reviews with client and senior management; escalate issues as needed.
• Ensure systems are updated timely by the delivery team and perform data quality checks.
• Develop value-added reporting with the Project Director and meet deadlines.

Skills

Team leadership

Recruiting

Sourcing

Full lifecycle recruiting

SLA/SOW

MS Office

Applicant Tracking Systems

Data analysis

Communication

Stakeholder management

Education

Bachelor’s degree or 5 years’ equivalent experience

Tools

MS Office Suite

Applicant Tracking Systems

Job description

Korn Ferry is searching for a Sourcing/Recruitment Team Lead to support our RPO client. This role will be hybrid based out of Downtown Chicago.

As a Recruiting Team Lead, you will contribute to Korn Ferry’s growth and profitability goals by delivering best in class recruitment services to our clients. The Team Lead is responsible for the day-to-day operational aspects of the project deliverables. A key objective of the role is to ensure high quality service delivery and customer satisfaction is consistently maintained and achieved.

Key Responsibilities

• Build a knowledge base of client’s business, organization and objectives.
• Manage project tightly end to end, ensuring quality assurance on day to day recruitment activities and attainment of project deliverables in line with KPIs and Service Level Agreements (“SLAs”) established for the project.
• Maintain a small requisition load.
• Build trust and confidence with key client stakeholders. Through this relationship building process, ensure effective expectation setting and management of client communications.
• Continually seek out opportunities to increase customer satisfaction.
• Proactively identify opportunities for improvement and make constructive suggestions for change, including proposed change management steps.
• Prepare and actively participate in project reviews with client and senior management. Effectively communicate relevant project information to superiors. Escalate and resolve issues in a timely fashion.
• Ensure all systems are updated on a timely basis by the delivery project team. Conduct ad hoc quality checks to ensure completeness and accuracy of data added to the systems.
• Work with the Project Director in developing value-added reporting to our client and ensure all reporting, internal and external, is accurate and complete and delivered against pre-established deadlines.

Required Skills

• Bachelor’s degree or five years of equivalent experience in lieu of a degree
• Minimum of five years of experience in recruiting and sourcing with experience managing a recruiting team.
• Experience with recruiting Corporate/salaried roles.
• Strong understanding of full life cycle recruiting and advanced sourcing tactics.
• Understanding of recruiting metrics and reporting standards.
• Familiarity with SLA’s/SOW as it relates to our business.
• Computer proficiency, specifically MS Office Suite and ideally a range of Applicant Tracking Systems.
• Track record of success in leading and motivating the delivery team.
• Ability to analyze fairly complex data and develop sound recommendations and solutions.
• Excellent planning and organizing skills; able to “juggle” responsibilities effectively in a high volume, fast-paced service environment.
• Ability to communicate clearly, concisely and persuasively with client and in large group settings.
• Strong customer and results orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Energetic, confidence, maturity and interpersonal sensitivity.