Recruitment Operations Advisor

Ministry of Justice; United States; Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Hybrid working

Learning budget

Career development opportunities

Job summary

Ministry of Justice in the United Kingdom seeks a Recruitment Operations Advisor within Justice Digital, Data and Science to enhance onboarding and induction for new starters. You will coordinate onboarding across candidates, hiring managers and suppliers, maintain records, and support recruiters with timely communications to ensure a positive candidate experience.

Working in a hybrid model, you will handle sensitive data, contribute to improvements, and help organise team retrospectives and

Qualifications

• Experience delivering onboarding and induction programs.
• Ability to coordinate across candidates, hiring managers and suppliers.
• Maintaining accurate onboarding records and responsive communication.

Responsibilities

• Manage a complex onboarding caseload and coordinate activities across stakeholders.
• Communicate with candidates via phone and email in a timely, friendly manner.
• Maintain onboarding records and support recruiters with process improvements.
• Collaborate with cross-functional teams to coordinate induction activities.
• Handle sensitive information with discretion and confidentiality.

Skills

Onboarding coordination

Stakeholder management

Communication

Data handling

Confidentiality

Tools

Slack

Teams

Job description

We're recruiting for a Recruitment Operations Advisor here at Justice Digital, Data and Science to be part of our warm and collaborative Recruitment Operations team. This role is responsible for delivering a high-quality onboarding and induction experience for new starters, ensuring they feel welcomed, informed, and supported throughout their induction journey. Working within a collaborative squad model, the postholder supports recruiters and other stakeholders by managing onboarding and induction processes, maintaining accurate records and providing responsive communication. The role contributes to a seamless candidate experience and supports continuous improvement across recruitment operations. This position is ideal for individuals looking to build a career in recruitment or employee experience, with opportunities to contribute to change projects and work closely with cross‑functional teams.

• Manage a complex onboarding caseload of up to 40 candidates at any one time, coordinating activity across candidates, hiring managers and third‑party suppliers to ensure a smooth, timely and positive journey from offer to start date.
• Juggling multiple priorities in a fast‑paced setting without compromising on service excellence.
• Communicate with candidates via phone and email, responding to queries in a friendly and timely manner.
• Maintain accurate onboarding and induction records and activity logs to support recruiters and hiring managers.
• Coordinate complex onboarding processes involving multiple stakeholders and external providers, rather than solely undertaking transactional recruitment administration.
• Collaborate with candidates, hiring managers, interview panels and central functions to coordinate onboarding and induction activities.
• Monitor team mailbox and communication channels (e.g. Slack, Teams), responding to or escalating queries as appropriate.
• Handle sensitive information and personal data with discretion and confidentiality.
• Support the organisation of team retrospectives, meetings, and events.
• Contribute to change and improvement initiatives within the recruitment operations team.
• Work flexibly across squads and with other Advisors to ensure consistent service delivery.

Willingness to be assessed against the requirements for BPSS clearance.

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised roles: All successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. For more information on applying for a role as a candidate with a disability or long‑term condition, please watch our animated videos.

Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

Applicants for part-time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Standard full time working hours are 37 hours per week. MoJ welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants.

The national salary range is £29,303 - £31,061, London salary range is £33,551 - £35,564. Your salary will be dependent on your base location, You'll receive a range of excellent benefits when you join our department, including:

• A generous employer pension contribution of 28.97% through the Civil Service Pension Scheme.
• 25 days of annual leave, (increasing to 30 days once you have reached 5 years of service), plus 8 bank holidays and a privilege day for the King's birthday.
• Flexible working arrangements including hybrid working, working part time or compressed hours. Designed to support a positive work‑life balance.
• Employees are allocated 10% of their working time for personal and professional development.
• A £1k per person learning budget is in place to support all our people, with access to best‑in‑class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e‑learning platforms.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!

Base salary for this role is: London: £33,551 - £35,564; National: £29,303 - £31,061

Existing Civil Servants moving on a level transfer will retain their current base salary or move to the minimum of the pay band for the role, whichever is higher.

Existing Civil Servants who are promoted will either move to the bottom of the new grade's pay band or receive a 10% uplift, whichever provides the greater increase.