Recruitment & Enrollment Specialist - BecomingONE

AGAPE CHILD AND FAMILY SERVICES INC; Memphis (TN); On-site; USD 52,000 - 74,000; Full time

Job summary

Agape Child & Family Services, Inc. in Memphis, TN seeks a Recruitment and Enrollment Specialist – Becoming One to support participant enrollment, data integrity, and evaluation activities. You will work with PQI leadership and the independent evaluator to ensure accurate data collection, informed consent, and timely enrollment.

The role emphasizes respectful engagement, clear communication, and continuous improvement through the Becoming One program. Evening/weekend availability may be required.

Qualifications

• Bachelor's Degree in Business, Computer Science, Education, or related field, or equivalent combination with at least 4 years' experience
• Experience in participant recruitment, enrollment, research/evaluation support, informed consent, or data tracking preferred
• Strong organizational, time management, and communication skills; data accuracy and attention to detail

Responsibilities

• Identify, engage, screen, and enroll eligible participants per procedures
• Assist with informed consent, evaluation requirements, and follow-up expectations
• Ensure accurate collection, entry, and maintenance of recruitment, enrollment, consent, and follow-up data
• Monitor enrollment and follow-up to support evaluation participation goals
• Prepare routine reports to support program and PQI requirements

Skills

Organizational skills

Time management

Communication skills

Data accuracy

Education

Bachelor's Degree in Business, Computer Science, Education, or related field

Equivalent combination of education and experience (4 years in lieu of a degree)

Tools

MS Office 365

Excel

nFORM

CaseWorthy

Job description

Job Details: Job Location: Agape - Central Office - Memphis, TN 38131, Position Type: Full Time, Education Level: 4 Year Degree, Job Category: Nonprofit - Social Services, The Recruitment and Enrollment Specialist – Becoming One advances Agape’s mission by supporting participant recruitment, screening, enrollment, and follow-up for the Becoming One local evaluation while ensuring a clear, respectful, and participant-centered experience.

As a member of the Performance & Quality Improvement (PQI) team, the Recruitment and Enrollment Specialist partners closely with Becoming One leadership and the independent local evaluator to support participant enrollment, informed consent, accurate data collection, evaluation implementation, and continuous improvement.

The Recruitment and Enrollment Specialist – Becoming One embodies Agape’s core values and applies the Science of Hope framework through respectful engagement, clear communication, reliable follow-through, and a commitment to quality and continuous improvement.

Key Responsibilities:

Recruitment, Enrollment & Data Integrity

• Identify, engage, screen, and enroll eligible participants in accordance with approved Becoming One and evaluation procedures.
• Support participants through informed consent, evaluation requirements, and follow-up expectations using clear, neutral, and participant-centered communication.
• Ensure accurate and complete collection, entry, and maintenance of recruitment, enrollment, consent, participation, and follow-up data across required systems and tracking tools.
• Monitor enrollment and follow-up activity to support timely implementation and achievement of evaluation participation goals.

Reporting, Compliance & Continuous Improvement

• Monitor recruitment, enrollment, consent, follow-up, and data-completion progress and provide regular updates to program and PQI leadership.
• Conduct routine data-quality monitoring and reviews; identify documentation gaps, discrepancies, and incomplete records; and support timely correction and reconciliation of participant and evaluation data.
• Identify workflow, documentation, and data-quality gaps and support timely corrective action and continuous improvement.
• Prepare routine and ad hoc reports or summaries as needed to support evaluation, program, and agency requirements.

Training & Capacity Building

• Support Becoming One staff in understanding and consistently implementing recruitment, enrollment, consent, documentation, and evaluation procedures.
• Assist with onboarding, refresher training, procedures, tools, and resources that strengthen consistent program and evaluation practices.
• Help staff use available information and tracking tools to monitor progress and address implementation gaps.

Collaboration & Program Support

• Partner with Becoming One leadership, PQI, and the independent local evaluator to reinforce consistent workflows and evaluation fidelity.
• Participate in PQI meetings, cross-program learning, data quality monitoring activities, and required trainings.
• Provide on-site support for recruitment, enrollment, workshops, retreats, and other key program or evaluation activities as needed.

Other Responsibilities

• Maintain a flexible schedule to support evening and weekend program activities.
• Will perform all other duties within the general scope of this position, as requested by the direct supervisor or other members of Agape Leadership.

Core Competencies & Attributes

• Mission-Driven: Demonstrates passion for Agape’s mission.
• Participant-Centered: Engages participants respectfully and communicates information clearly and consistently.
• Detail-Oriented: Demonstrates high accuracy and accountability in documentation and data.
• Analytical: Uses data to identify trends, gaps, and opportunities.
• Capacity Builder: Trains and supports staff with clarity and patience.
• Collaborative Communicator: Works effectively across teams and roles.
• Hope-Centered: Supports goal-setting, problem-solving, and progress through hope-centered practices.
• Integrity & Excellence: Upholds participant privacy, data accuracy, PQI standards, and Agape’s core values with professionalism and accountability.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Prolonged walking, standing, and climbing stairs at program sites and events.
• Must be able to lift up to 20 pounds at a time.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Core Values Alignment

Core Values Alignment : This role reflects and reinforces Agape’s VOICES values:Valuing Others | Openness | Interconnected | Communication | Empathy | Seeking to Glorify God

Agape Child & Family Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualifications:

Bachelor's Degree in Business, Computer Science, Education, or a related field from an accredited college or university, or equivalent combination of education and experience (at least 4 years in lieu of a degree) and a minimum of 3 years of professional experience in project management, program support, organizational development, or quality improvement.

Experience in participant recruitment, enrollment, research/evaluation support, informed consent, or data tracking is preferred.

The ideal candidate must have strong organizational, time management, and communication skills (written and verbal). Must give strong attention to detail and data accuracy, have strong analytical and problem-solving ability, and at least intermediate computer skills using the MS Office 365 platform, including Excel.

Experience with data systems (nFORM, CaseWorthy, or similar) strongly preferred.

Will be required to work a flexible schedule, including evenings and weekends as needed.

Must have an automobile available for business use and maintain a current driver's license and current auto insurance with acceptable coverage levels.

Candidate must be willing to engage in Agape's Performance Quality and Improvement standards of quality & excellence.