Recruitment and Retention Coordinator

Commonwealth of Massachusetts; Holyoke (MA); Hybrid; USD 76,000 - 112,000; Full time

Job summary

Commonwealth of Massachusetts is seeking a proactive Recruitment and Retention Coordinator to oversee talent acquisition, retention initiatives, and pipeline development for the Massachusetts Veterans Home in Holyoke. The role collaborates with HR staff, leadership, and state agencies to drive inclusive hiring and process improvements.

The position emphasizes full-cycle recruitment, data-driven decision making, and engagement at career fairs and events.

Qualifications

• Three years of full-time, or equivalent part-time, professional personnel work experience.
• Bachelor's degree or higher may substitute up to two years of required experience.
• Graduate degree may substitute for required experience.
• Knowledge of HR rules, regulations, and processes.

Responsibilities

• Provide strategic support for recruitment, data analytics and talent acquisition strategies.
• Proactively source and engage qualified talent for open and hard-to-fill roles.
• Handle full-cycle recruitment: resume screening, pre-screening, candidate recommendations, interview questions.
• Serve as liaison between candidates, hiring managers and HR staffing units.
• Analyze recruitment and retention trends to develop efficient programs and services.
• Use workforce metrics to drive performance and report findings.
• Source applicant pools via community resources, colleges, and placement agencies.
• Participate in career fairs and hiring events; ensure a positive candidate experience.
• Draft and revise job postings; advise on screening and interview questions.
• Collaborate with HR teams to improve processes and service delivery.
• Participate in workgroups to improve recruitment-related activities.
• Provide administrative and project support to the Unit.
• Manage post-to-hire lifecycle in MassCareers.

Skills

HR knowledge

Consultative skills

Independent work

HRIS/HRMS

Taleo

Oracle

Union experience

Diversity & equal opportunity

Driver's license/travel

Education

Bachelor's degree or higher

Tools

HRIS/HRMS

Taleo

Oracle

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Recruitment and Retention Coordinator (260005ZP)

Job Description

Recruitment and Retention Coordinator - ( 260005ZP )

Description

The Massachusetts Veterans Home at Holyoke established in 1952, is dedicated to providing exceptional care and services to veterans. We pride ourselves on delivering long-term care with dignity, honor, and respect. Our comprehensive approach extends to diverse housing services in our domiciliary facility, always prioritizing the needs and well-being of our veterans.

We are currently seeking a dynamic Recruitment and Retention Coordinator to join our team. This crucial role encompasses a wide range of responsibilities, including managing talent pools, driving strategic diversity initiatives, and developing creative recruitment strategies. The ideal candidate will be a collaborative problem-solver, capable of enhancing our talent acquisition strategy through innovative ideas and process improvements, while working closely with HR staff, senior leadership, and state agency representatives.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Provide strategic support and execution of recruitment, data analytics and robust talent acquisition strategies
• Proactively search for and engage qualified talent for open and hard to fill positions
• Take an active role in the full cycle recruitment process providing resume screening, interview pre-screening services, candidate recommendations and interview question suggestion.
• Serve as a liaison between candidates, hiring managers and HR staffing units
• Support the unit in analyzing current recruitment and retention trends to develop sound solutions, programs and services that are efficient, appropriate, and support the mission and goals of EOVS
• Utilize workforce metrics to drive performance improvement in the recruitment and retention processes, preparing reports and summarizing findings and metrics
• Assemble applicant sources by researching and contacting community resources, colleges, job placement agencies, affinity groups, and other networking resources
• Participate and engage in career fairs, hiring events, and workshops; Create a positive candidate experience by providing the highest level of customer service
• Assist with drafting and revising job postings and making recommendations on screening and interview questions
• Participate in overarching team goals and initiatives, offering innovative, constructive ideas to further the departments’ success and growth
• Cultivate partnerships with HR functional teams, HR staff and other departments with recruitment requirements/requests; ensure continued engagement and productivity
• Serve on workgroups regarding a variety of recruitment-related committees, activities and teams to continuously improve process and service delivery
• Provide administrative and project support to the Unit as needed
• Manage the post-to-hire lifecycle of agency requisitions in MassCareers

Qualifications:

• Knowledge of Human Resource rules, regulations, and processes.
• Strong consultative and presentation skills to ensure high-quality customer service. Ability to exercise judgment and discretion in handling confidential matters and understanding of employees’ changing needs and situations.
• Ability to work independently, receive and prioritize other work assignments based on dates of qualifying events to ensure timely processing.
• Professional experience working in Recruitment and Staffing, specifically working knowledge and experience with HRIS/HRMS, Taleo and Oracle based applications.
• Strong consultative and presentation skills to ensure high-quality customer service.
• Knowledge of state government and interrelationships between agencies.
• Experience working in a union environment.
• Commitment to equal opportunity in the workplace.
• Valid driver’s license and/or a means of travel to regional offices within the state of Massachusetts to conduct events and presentations as needed.

Preferred Qualifications:

• Proven experience with talent acquisition processes, job development, workforce development and/or job placement.
• Solid experience as a Sourcer/Sourcing Specialist; Familiarity with LinkedIn Recruiter, job boards and other social media platforms a plus.
• Skilled in grammatically correct and effective business writing including the ability to write persuasively, clearly and concisely and to blend information from multiple sources.
• Experience with compiling, analyzing, summarizing and manipulating data with demonstrated practice in database management used to track statistics to inform process improvements.
• Effective communication/public speaking skills, and the ability to connect quickly and authentically with people from a variety of different professional and cultural backgrounds; commitment to the value of diversity and inclusion.
• Strong critical thinking, problem-solving, and collaboration skills; adept at managing relationships both internally and externally.
• Sound understanding of recruitment processes and an aptitude for creating efficiencies.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum entrance requirements:

Applicants must have at least:

(A) three years of full time, or equivalent part-time, professional experience in personnel work, or

(B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

A Bachelor's degree or higher may be substituted for a maximum of two years of the required experience.*

Graduate degree with a major in Personnel Management, Personnel Administration or Public Administration may be substituted for the required experience*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Pre-Offer Process:

For BU and MI-MIV

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Veterans Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Primary Location

United States-Massachusetts-Holyoke-110 Cherry Street

Job

Human Resources

Schedule

Full-time

Shift

Day

Job Posting

Sep 4, 2026, 2:32:41 PM

Number of Openings

1

Salary

76,817.52 - 111,796.10 Yearly

If you have Diversity, Affinitive Action, or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Ramanda Morgan/[e-mail] - 8572864182

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes