Recruitment and Admissions Coordinator

University Of Michigan; Ann Arbor (MI); Hybrid; USD 50,000 - 58,000; Full time

Job summary

The Marsal Family School of Education at the University of Michigan is seeking an experienced admissions professional to join our collaborative recruitment and admissions team. You will guide students from inquiry to enrollment, develop outreach strategies, and collaborate with campus partners to meet enrollment goals.

Responsibilities include planning events, coordinating with faculty and staff, leveraging Salesforce CRM, and supporting the ambassador program with front desk coordination to

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1+ year of professional admissions, student services, or teaching experience.
• Strong written, oral, and interpersonal communication skills; solid presentation skills with experience presenting to groups.
• Excellent organizational and problem-solving skills with meticulous attention to detail.
• Demonstrated ability to effectively manage multiple projects and priorities and produce timely results.
• Self-starter and motivated with ability to work toward goals and deadlines.
• Ability to work independently and in a team environment.
• Desire to work on a team that places a high value on quality customer service, team orientation, and planning.
• Must have access to reliable transportation and a willingness to travel and work some evenings and weekends.

Responsibilities

• Manage Program Recruitment, Yield, and Partnerships (60%).
• Serve as the primary recruitment contact for prospective and admitted students in assigned academic programs, from inquiry through enrollment.
• Develop individualized outreach strategies to support application completion, enrollment, and matriculation.
• Provide one-on-one advising, presentations, information sessions, and proactive outreach to students and families.
• Monitor recruitment pipelines and use data to identify trends, opportunities, and students who may need additional engagement.
• Develop relationships with high school and college counselors, community organizations, campus partners, alumni, and other strategic audiences.
• Conduct targeted outreach, presentations, and virtual and in-person information sessions to expand awareness and interest in assigned programs.
• Identify and develop new recruitment opportunities and partnerships that support enrollment goals.
• Collaborate with faculty and staff to align recruitment strategies with program priorities and the student experience.
• Create Engaging Recruitment Experiences (30%).
• Plan and execute recruitment and yield events, including campus visits, school visits, information sessions, admitted-student programs, and other student experiences.
• Coordinate faculty, staff, current students, alumni, and campus partners in recruitment activities.
• Develop engaging experiences that help prospective students understand and experience the distinctive academic and community opportunities available through assigned programs.
• Represent Marsal at internal and external recruitment events, including occasional evenings, weekends, and travel.
• Guide prospective students through admissions requirements, application processes, deadlines, and next steps.
• Develop targeted communications, presentations, and resources that clearly and authentically communicate program opportunities.
• Use Salesforce CRM and other university systems to document student engagement and support coordinated recruitment efforts.
• Evaluate recruitment activities and student feedback to identify opportunities for continuous improvement.
• Collaborate with the recruitment team and academic partners on annual recruitment and yield planning and special initiatives.
• Coordinate Student Ambassadors and Front Desk Coverage (10%).
• Hire, onboard, and train student ambassadors to support recruitment and the prospective-student experience.
• Coordinate ambassador schedules, projects, and assignments across recruitment activities and office operations.
• Supervise ambassador work, approve hours, and provide ongoing guidance and feedback.
• Serve as the office lead for coordinating front desk coverage, ensuring consistent staffing and a welcoming experience for visitors.
• Maintain current front desk procedures, training materials, and resources for student ambassadors.
• Serve as backup front desk coverage 1 day/week if student ambassadors are absent

Skills

Communication

Organization

Time management

Teamwork

Public speaking

Customer service

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

We are performing updates and maintenance to improve the applicant experience. As a result, the site will be unavailable from Saturday, October 3, at 9:00 p.m. ET through Sunday, October 4, at 8:00 a.m. ET. During this outage period, applications for job postings cannot be submitted.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your:

• Specific interest in this position
• Skills and experience which directly relate to this position

Job Summary

The Marsal Family School of Education is the U.S. News & World Reports #2 Education School, offering Bachelor's, Master's, and Doctoral degree programs as well as certificates and a minor. We are a community of talented students, committed educators, and dedicated professional staff who work collectively to develop just and equitable education opportunities in order to build a society where all children, youth, and adults have access to a robust education that empowers them in their lives, their careers, and their communities.

Marsal Education is seeking an experienced professional to join our collaborative recruitment and admissions team. Under the supervision of the Director of Recruitment and Admissions, you will support efforts in the discovery, cultivation and enrollment of a high-quality undergraduate and graduate applicant pool. Whether you have a background in education or are simply passionate about its transformative power, this role places you at the heart of efforts to connect students with opportunities that reach far beyond teaching alone. This position will provide significant opportunities to collaborate with academic, campus, and community college partners and also opportunities to enhance our digital messaging and outreach to students.

Responsibilities*

Manage Program Recruitment, Yield, and Partnerships (60%)

• Serve as the primary recruitment contact for prospective and admitted students in assigned academic programs, from inquiry through enrollment.
• Develop individualized outreach strategies to support application completion, enrollment, and matriculation.
• Provide one-on-one advising, presentations, information sessions, and proactive outreach to students and families.
• Monitor recruitment pipelines and use data to identify trends, opportunities, and students who may need additional engagement.
• Develop relationships with high school and college counselors, community organizations, campus partners, alumni, and other strategic audiences.
• Conduct targeted outreach, presentations, and virtual and in-person information sessions to expand awareness and interest in assigned programs.
• Identify and develop new recruitment opportunities and partnerships that support enrollment goals.
• Collaborate with faculty and staff to align recruitment strategies with program priorities and the student experience.

Create Engaging Recruitment Experiences (30%)

• Plan and execute recruitment and yield events, including campus visits, school visits, information sessions, admitted-student programs, and other student experiences.
• Coordinate faculty, staff, current students, alumni, and campus partners in recruitment activities.
• Develop engaging experiences that help prospective students understand and experience the distinctive academic and community opportunities available through assigned programs.
• Represent Marsal at internal and external recruitment events, including occasional evenings, weekends, and travel.
• Guide prospective students through admissions requirements, application processes, deadlines, and next steps.
• Develop targeted communications, presentations, and resources that clearly and authentically communicate program opportunities.
• Use Salesforce CRM and other university systems to document student engagement and support coordinated recruitment efforts.
• Evaluate recruitment activities and student feedback to identify opportunities for continuous improvement.
• Collaborate with the recruitment team and academic partners on annual recruitment and yield planning and special initiatives.

Coordinate Student Ambassadors and Front Desk Coverage (10%)

• Hire, onboard, and train student ambassadors to support recruitment and the prospective-student experience.
• Coordinate ambassador schedules, projects, and assignments across recruitment activities and office operations.
• Supervise ambassador work, approve hours, and provide ongoing guidance and feedback.
• Serve as the office lead for coordinating front desk coverage, ensuring consistent staffing and a welcoming experience for visitors.
• Maintain current front desk procedures, training materials, and resources for student ambassadors.
• Serve as backup front desk coverage 1 day/week if student ambassadors are absent

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience
• 1+ year of professional admissions, student services, or teaching experience
• Strong written, oral, and interpersonal communication skills; solid presentation skills with experience presenting to groups
• Excellent organizational and problem-solving skills with meticulous attention to detail
• Demonstrated ability to effectively manage multiple projects and priorities and produce timely results
• Self-starter and motivated with ability to work toward goals and deadlines
• Ability to work independently and in a team environment
• Desire to work on a team that places a high value on quality customer service, team orientation, and planning
• Must have access to reliable transportation and a willingness to travel and work some evenings and weekends

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

The Marsal Family School of Education is located at 610 E. University, Ann Arbor, MI 48109. While the majority of the work days will be on site at the Marsal School, on campus, or at recruitment locations, this role will allow for a flexible schedule of up to two days per week performed remotely. Flexible work agreements are reviewed annually and are subject to change dependent upon the business needs of the school and/or university requirements.

Union Affiliation

This position is included in the bargaining unit represented by University Staff United, AFT Local 284, AFL-CIO, which represents Employees in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Posting Begin/End Date

9/30/2026 - 10/13/2026

$50,000.00 - $58,000.00

Academic & Student Services
University Staff United (USU)