Recruiting & Placement Specialist: Re-Engagement

OM Internships; Tyrone (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

OM USA seeks a Recruiting & Placement Specialist (Re-Engagement) to manage a portfolio of On-Ramps participants, alumni, and select short-term trip participants, guiding them toward deeper involvement in God's mission. You will conduct discernment conversations, build sustained relationships, coordinate handoffs across departments, and maintain accurate CRM records to improve retention and progression.

Domestic and international travel may be required; the role collaborates across OM USA to

Qualifications

• Bachelor's degree or equivalent experience.
• Demonstrated success managing relationships and progressing individuals through a defined journey.
• Significant international or cross-cultural experience preferred.

Responsibilities

• Develop and execute engagement plans for assigned participant segments.
• Conduct in-depth follow-up, assessment, and discernment conversations.
• Identify candidates with longer-term potential and create individualized next-step plans.
• Maintain ongoing communication through personal outreach, digital communication, events, and strategic touchpoints.

Skills

Relationship management

Coaching

Listening

Communication

Customer service

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

CRM system

Job description

OVERVIEW

The Recruiting & Placement Specialist (Re-Engagement) independently manages a portfolio of On-Ramps participants, alumni, and select short-term trip participants, guiding them toward deeper involvement in God's mission through OM. The role builds sustained relationships, conducts discernment conversations, and helps candidates progress into additional experiences, placements, and long-term service.

This role requires sound judgment, strong relationship management, disciplined pipeline ownership, and the ability to coordinate effectively across OM USA to create a seamless candidate experience.

HIGH LEVEL OBJECTIVES

• 1. Own the re-engagement journey for an assigned candidate portfolio.
• 2. Increase progression into additional On-Ramps, Marketplace/Core placements, and long-term service opportunities.
• 3. Provide individualized discernment and next-step guidance based on candidate SHAPE, interests, readiness, and calling.
• 4. Contribute practical insight that improves participant retention and candidate experience.
• 5. Maintain a substantial direct candidate portfolio alongside independent ownership of candidate progression outcomes.

MAJOR RESPONSIBILITIES

Candidate Engagement and Mobilization

• Develop and execute engagement plans for assigned participant segments.
• Conduct in-depth follow-up, assessment, and discernment conversations.
• Identify candidates with longer-term potential and create individualized next-step plans.
• Maintain ongoing communication through personal outreach, digital communication, events, and strategic touchpoints.

Relationship Management and Networking

• Build sustained relationships with alumni and program participants.
• Coordinate candidate handoffs across On-Ramps, Candidate Success Coaching, Recruiting & Placement, Marketing, and Mobilization.
• Act as a knowledgeable liaison between candidates and OM staff.
• Represent OM USA at selected events, conferences, retreats, and alumni gatherings.

Candidate Progression and Placement Support

• Guide participants through discernment and decision-making regarding future involvement.
• Connect candidates to appropriate experiences, placements, coaching, and training.
• Facilitate warm handoffs and follow through until ownership is clearly transferred.
• Identify and help remove common barriers that prevent candidate progression.

Administration, Reporting, and Insights

• Maintain accurate CRM records and independently manage workflows, follow-up schedules, and candidate pools.
• Provide regular reports on engagement, progression, retention, and referrals.
• Analyze assigned portfolio trends and recommend practical improvements.
• Share candidate stories and insights that strengthen the mobilization pathway.

SCOPE AND DECISION-MAKING

• Works independently within approved strategy, policies, and pathways.
• Manages a medium-to-large candidate portfolio of varied complexity.
• Uses judgment to tailor engagement and progression plans.
• Serves as a knowledgeable resource to colleagues and may informally coach Associate-level staff.
• Continues substantial hands-on work with candidates, including discernment, coaching, follow-up, and progression planning.

CREDENTIALS / REQUIRED EXPERIENCE

• Bachelor's degree or equivalent experience.
• 2-5 years of relevant experience in recruiting, sales, customer success, alumni engagement, ministry leadership, coaching, or relationship management preferred.
• Demonstrated success managing relationships and progressing individuals through a defined journey.
• Significant international or cross-cultural experience preferred.

GIFTEDNESS PROFILE

• Relational connector who builds trust and maintains long-term relationships.
• Strong coaching, listening, and communication skills.
• Customer-service mindset with a desire to help individuals flourish.
• Passion for mobilizing people into God's mission and helping individuals discern their next faithful step.
• Strong attention to detail, organization, and consistent follow-through.
• Enthusiastic advocate for OM's mission and mobilization journey.
• High-tenacity executor able to manage a substantial candidate pipeline.

TEAM PARTICIPATION

• Participate in team events focused on prayer, fellowship, training, and development.
• Contribute to task forces or working groups that support cross-department collaboration, as determined with the supervisor.
• Model the culture and values of OM USA.

SUCCESS FOCUS

Success is measured by candidate progression, quality of discernment and coaching, participant retention, accurate pipeline management, and effective movement into additional experiences, placements, and long-term service.

OTHER DUTIES

• Some domestic and international travel.
• Use personal computer and peripherals, network systems, standard and customized software applications and tools, and usual office equipment.