Re-Engagement Specialist

Preventive-Measures; Washington (District of Columbia); On-site; USD 26,000 - 37,000; Full time

Job summary

Preventive Measures is seeking a Re-Engagement Specialist to conduct in-person outreach to clients disengaged for over 30 days in Washington, DC. This contractor role focuses on re-engagement, providing support, information, and addressing barriers to resume services.

The successful candidate will have strong communication, empathy, and proactive problem-solving skills, with a track record in customer service or community engagement and a valid driver's license.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, outreach, or community engagement is desirable.
• Excellent interpersonal and communication skills with diverse populations.
• Strong problem-solving and decision-making abilities.
• Empathy and compassion towards clients.
• Proficiency with technology for documentation and communication.
• Valid driver's license and reliable transportation.

Responsibilities

• Conduct in-person visits to disengaged clients' homes.
• Establish rapport and trust with clients.
• Assess reasons for disengagement and barriers.
• Provide information about services, benefits, resources to resume engagement.
• Collaborate with internal teams to address concerns.
• Develop personalized re-engagement plans for clients.
• Maintain accurate documentation of all interactions.
• Monitor client progress toward re-engagement goals.
• Collaborate with community partners to leverage resources.
• Stay updated on industry trends, best practices and regulations related to client engagement.

Skills

Interpersonal skills

Communication skills

Empathy

Problem solving

Active listening

Documentation tech

Driver's license

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Re-Engagement Specialist

Business Development Contractor Administrative Washington, DC, US

2 days ago Requisition ID: 1701

Salary Range: $23.00 To $23.00 Hourly

Summary: The Re-engagement Specialist is responsible for conducting in-person outreach to clients who have been disengaged from services for more than thirty days. The primary objective of this role is to re-engage these clients and encourage them to resume utilizing the services provided by Preventive Measures. The Re-engagement Specialist will work closely with the client, providing support, information, and assistance to address any barriers preventing re-engagement. This position requires excellent communication skills, empathy, and a proactive approach to problem-solving.

Interrelationship:Maintain positive, cooperative, and mutually supportive relationships with your supervisor, the administrative, peer, and support staff. Establish a professional rapport with clients Demonstrate initiative, enthusiasm, and positive interpersonal skills to relate well with clients and staff.

Primary Job Responsibilities:

• 1. Conduct in-person visits to clients' homes who have been disengaged from services for more than thirty days.
• 2. Establish rapport and build trust with clients through active listening and empathetic communication.
• 3. Assess the reasons for disengagement and identify any barriers preventing re-engagement.
• 4. Provide information about available services, benefits, and resources to encourage clients to resume utilizing the organization's offerings.
• 5. Collaborate with internal teams to address any specific concerns or issues raised by clients during the outreach process.
• 6. Develop personalized re-engagement plans for each client, outlining steps and strategies to overcome barriers and facilitate their return to services.
• 7. Maintain accurate documentation of all interactions, including progress notes, outcomes, and follow up actions.
• 8. Monitor and track client progress towards re-engagement goals, providing ongoing support as needed.
• 9. Collaborate with community partners and stakeholders to leverage additional resources that may assist in the re-engagement process.
• 10. Stay updated on industry trends, best practices, and relevant regulations related to client engagement.

Job Skills:

• - High school diploma or equivalent;
• - Previous experience in customer service, outreach, or community engagement roles is highly desirable.
• - Excellent interpersonal and communication skills, with the ability to engage effectively with diverse populations.
• - Strong problem-solving and decision-making abilities.
• - Empathy and compassion towards individuals facing challenges or barriers to accessing services.
• Proficiency in using technology for documentation and communication purposes.
• - Valid driver's license and access to reliable transportation.

Education/Experience:

• - High school diploma or equivalent;

• Do the Right Thing – Doing what’s right starts with integrity. It means being honest about your actions, your intentions, and how you treat people—especially when no one’s watching.
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