Recruiting Ops Specialist — Hybrid, Travel, Equity & Growth

Wonolo; Boston (MA); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Meaningful equity

Medical/dental/vision premiums paid

Parental leave

Cell phone reimbursement

Company laptop

Retirement plans

Mental health support

Job summary

Wonolo is seeking a Recruiting Operations Specialist in the Boston area for a hybrid role with some travel to customer sites. You will source, screen, onboard workers, and serve as a local point of contact for customers and Wonoloers, resolving issues quickly and improving processes that support every placement and shift.

Responsibilities include leading outbound recruiting strategies, developing job descriptions, coordinating with onboarding teams, and tracking recruitment metrics.

Qualifications

• Proven work experience as a recruiter (in‑house or staffing agency) and/or 1+ years in staffing, consulting, or operations.
• Solid ability to conduct different types of interviews (structured, competency-based, video, phone, reference checks, etc.).
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS).
• Proven experience building effective relationships with internal and external stakeholders.
• Proficient at interpreting data, identifying trends, and using insights to make informed decisions and solve problems.
• Comfortable planning, executing, and monitoring projects in a fast-paced, ambiguous environment with minimal guidance.
• Excellent communication and interpersonal skills; bilingual ability in English and Spanish a plus.
• Access to reliable transportation and ability to travel within the Boston area.

Responsibilities

• Bring expert-level knowledge of outbound recruiting strategies, screening practices, and onboarding experiences to place and retain workers.
• Source and attract candidates through outbound recruiting platforms, existing worker pools, and hiring events; schedule and conduct interviews to assess knowledge, skills, and aptitude, running experiments to determine effectiveness and maintaining notes and SOPs.
• Develop and maintain job descriptions and specifications so the Recruiting Team is well-equipped for interviews and workers receive an accurate picture of the role and expectations.
• Support both Wonolo app and W-2 onboarding processes, working closely with the W-2 Onboarding team to minimize idle time between screening and placement.
• Serve as a local point of contact for customers and workers, monitoring performance of placed candidates and responding quickly to day-of or last-minute issues with fast, effective solutions.
• Travel to Wonolo customer locations to build relationships and coordinate with the local Market Team on on-site experience.
• Identify opportunities for process improvement across recruiting and worker operations, and track metrics to gauge efficiency and inform decisions.
• Partner with Central Operations, Marketing, Product, and regional Market/Sales teams to align on broader strategic initiatives.

Skills

Recruiting

Screening

ATS

CMS

Interviews

Data analysis

Communication

Bilingual EN/ES

Tools

HR databases

ATS

CMS

Job description

Wonolo is seeking a Recruiting Operations Specialist in the Boston area for a hybrid role with some travel to customer sites. You will source, screen, onboard workers, and serve as a local point of contact for customers and Wonoloers, resolving issues quickly and improving processes that support every placement and shift.

Responsibilities include leading outbound recruiting strategies, developing job descriptions, coordinating with onboarding teams, and tracking recruitment metrics.