Recruiting & Operations Manager

SoundCloud; New York, Northern (NY, KY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Generous total rewards program

Creativity and Wellness benefit

35 days PTO annually (flexible)

Job summary

SoundCloud is seeking a Recruiting & Operations Manager to join our Talent Acquisition team in New York. This hybrid role balances high‑impact full‑cycle recruiting with operational excellence, partnering with hiring managers to secure top talent for technical and business roles while enhancing internal processes and leveraging AI to boost efficiency.

You will own end‑to‑end recruiting, ensure a strong candidate experience, and drive DEI initiatives across the lifecycle.

Qualifications

• 2–4+ years in recruiting, operations, or coordination
• Experience with full-cycle recruitment for technical and business roles
• Familiarity with Greenhouse or similar ATS
• Experience advancing DEI in hiring practices
• Comfort using AI tools to optimize recruiting processes
• Ability to manage multiple priorities and stakeholders

Responsibilities

• Manage end-to-end recruitment for technical and business roles from kickoff, sourcing, to offers and onboarding
• Deliver high-touch candidate experience and align with hiring managers across the lifecycle
• Own interview scheduling, communications, feedback, scorecards, and reporting in Greenhouse
• Champion DEI through inclusive job descriptions and bias audits
• Identify friction points and implement automated workflows for efficiency
• Recommend new tools and technologies aligned with scaling goals
• Provide leadership with proactive hiring metrics and headcount data
• Coordinate global hiring while maintaining data accuracy and candidate experience
• Continuously streamline recruiting processes for better outcomes

Skills

Full-cycle recruiting

Operational excellence

Data-driven recruiting

DEI initiatives

AI-enabled processes

Stakeholder management

Hybrid work coordination

Global hiring

Tools

Greenhouse

Job description

SoundCloud empowers artists, tastemakers and fans to connect and share through music. Founded in 2007, SoundCloud is a creator-first platform helping artists build and grow their careers by providing them with the most advanced tools, services, and resources. With over 4x the music catalog of every other major streaming platform, spanning 40+ million artists across 190+ countries, SoundCloud is where emerging artists find their sound, hidden gems are discovered, and music culture is shaped in real time.

We are looking for a Recruiting & Operations Manager to join our Talent Acquisition team. In this hybrid role, you will function as a strategic partner, balancing high-impact full-cycle recruiting with operational excellence. You will partner with hiring managers to find top-tier talent for technical and business roles while simultaneously enhancing our internal processes, leveraging AI to improve efficiency, and ensuring our DEI pillars are woven into every stage of the candidate lifecycle. If you are a proactive problem-solver who thrives in a fast-paced environment and is passionate about data-driven recruiting, we’d love to hear from you.

Key Responsibilities:

• Manage the end-to-end recruitment process for technical and business roles, from kick-off meetings and sourcing strategies to offer negotiation and onboarding
• Deliver an exceptional, high-touch candidate experience through clear communication while building strong relationships with hiring managers to ensure seamless stakeholder alignment across the hiring lifecycle
• Own the operational integrity of the recruiting function by leveraging Greenhouse for interview scheduling, candidate communications, feedback management, scorecard analysis, and reporting
• Act as a champion for our DEI pillars by ensuring inclusive language in job descriptions, auditing sourcing practices for bias, and contributing to employer branding initiatives
• Proactively identify friction points in the hiring process and implement automated workflows to increase team efficiency
• Provide recommendations on new tools and technologies that align with the current team's needs and long-term scaling goals
• Generate and present proactive reporting to leadership regarding hiring metrics, headcount tracking, and demographic data to inform strategic decision-making
• Operate autonomously to manage complex workflows, including global hiring coordination, while maintaining high standards of data accuracy and candidate experience
• Continuously evaluate existing operations to keep an eye out for ways to streamline and improve recruiting processes

Experience and Background:

• 2-4+ years of experience in a similar recruiting, operations, or coordination role, preferably in music, streaming, entertainment, or tech companies
• Proven full-cycle recruitment experience managing both technical and business roles
• Familiarity with Greenhouse or a similar ATS for interview scheduling, candidate communication, feedback management, scorecard tracking, and reporting
• Experience with employer branding and talent acquisition, with a strong focus on DEI initiatives and inclusive hiring practices
• Comfort utilizing AI tools and workflows to optimize recruiting processes and improve operational efficiency
• Ability to proactively identify issues, work autonomously, and make data-backed suggestions to improve team performance
• Excellent organizational skills with the ability to manage multiple priorities and stakeholders simultaneously
• Must be located in NYC and be able to work in a hybrid in-office capacity
• Experience working with global teams is a huge plus

The salary range for this role is $85,000 - $100,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone's voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities
• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• Robust 401k program
• Employee Equity Plan
• Generous professional development allowance
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
• Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone. Diversity and open expression are fundamental to our organization; they help us lead what's next in music byunderstanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive to influence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.