Recruiter (Temporary Contract)

IntouchCX; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Paid time off

Sick leave

Job summary

IntouchCX is hiring a Recruiter to interview agent-level candidates and guide them through onboarding, including orientation and training setup. You will meet daily with the Recruiting Manager to align on hiring needs and help create a positive candidate experience across phone, video, and in-person interactions.

The role involves processing applicants in the ATS, responding to inquiries, and contributing ideas to improve recruiting processes.

Qualifications

• High school diploma or equivalent is required.
• 1 year customer service, BPO, or retail experience.
• 1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus.
• Must be comfortable on phones or in person 8 hours a day.
• Maintain confidentiality at all times.
• Strong computer skills and ability to do intermediate mathematical functions.

Responsibilities

• Conduct interviews for agent level roles and assist in selecting candidates.
• Meet daily with Recruiting Manager to determine hiring needs.
• Interact with applicants via phone, video, and/or in person; respond to inquiries.
• Process and track applicants in an Applicant Tracking System.
• Participate in job fairs & hiring events; build relationships with internal staff.

Skills

Active listening

Interpersonal skills

Diversity engagement

Education

High school diploma or equivalent

Tools

Applicant Tracking System

Job description

Posted Wednesday, July 29, 2026 at 8:00 a.m.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Recruiter position is responsible for conducting interviews for agent level roles, and making the best hiring decision in selecting the right candidates in order to reduce attrition. This position also plays an instrumental role in providing an outstanding experience for new hires within the onboarding process by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process.

Meet daily with Recruiting Manager to determine daily hiring needs

Create positive experiences by building trust and transparency with Candidates

Interact with applicants via phone, video, and/or in person

Respond to inquiries from Candidates

Process and track applicants in an Applicant Tracking System

Recommend ways of improving recruiting process

Participate in job fairs & hiring events

Build relationships with internal employees

Ensure the onboarding process runs smoothly by providing details such as orientation and training dates and times, an outlet for questions, and next steps in the onboarding process

High school diploma or equivalent is required

1 year customer service, BPO, or retail experience

1 year recruiting experience in a fast-paced, high volume call center environment or related industry is a plus

Must be comfortable on phones or in person 8 hours a day

Maintain a secure, high speed internet connection

Possess active listening skills

A love for interacting with diverse groups of people

Ability to work in a fast-paced, hectic, changing environment

Ability to handle a high volume of work

Ability to organize and follow-up multiple tasks/details with accuracy and timeliness

Ability to take notes while conducting an interview

Ability to maintain confidentiality at all times

Strong computer skills and ability to do intermediate mathematical functions

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts, including days, evenings, weekends and holidays

Goal oriented and strive to hit targets

Ability to use micro-sales skills

Passionate about Recruiting

IntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age , or any other characteristic protected by law.

Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

• Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)