Recruiter/Onboarding Specialist

AnswerNet; El Paso (TX); À distance; USD 50 000 - 75 000; Plein temps

Résumé du poste

AnswerNet is seeking a proactive Recruiter & Onboarding Specialist to manage full-lifecycle talent acquisition and candidate onboarding for our growing remote workforce.

In this role, you will source, vet, and onboard high-volume Technical Support Representatives who provide front-line technical support, account billing assistance, and network troubleshooting for wireless telecommunications subscribers operating on major nationwide networks.

Qualifications

• 2+ years of experience in full-lifecycle recruiting and onboarding, preferably in high-volume call center, customer service, or remote technical support environments.
• Experience managing candidate workflows in ATS platforms like UKG.
• Ability to verify candidate hardware specifications and remote internet speeds.

Responsabilités

• Talent Acquisition & High-Volume Sourcing for Technical Support Representatives.
• Administer and score pre-hire assessments evaluating typing speed, grammar, and customer empathy.
• Coordinate background checks, compliance docs, and day-one training launch.
• Partner with Marketing to align recruitment messaging and social media campaigns.
• Audit candidate home hardware against technical requirements before offers.

Connaissances

High-volume recruiting

Full lifecycle recruiting

ATS (UKG)

Candidate onboarding

Social media recruiting

Formation

High School Diploma

Outils

UKG ATS

SaaS tools

Description du poste

About AnswerNet

AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.

Job Summary

We are seeking a proactive, detail-oriented Recruiter & Onboarding Specialist to manage full-lifecycle talent acquisition and candidate onboarding for our growing remote workforce. In this role, you will be primarily responsible for sourcing, vetting, and onboarding high-volume Technical Support Representatives (TSRs) who provide front-line technical support, account billing assistance, and network troubleshooting for wireless telecommunications subscribers operating on major nationwide networks.

In addition to core talent acquisition and onboarding duties, you will collaborate closely with our Marketing Team to enhance employer branding and execute recruitment campaigns across social media channels (LinkedIn, Facebook, X, Instagram) to engage qualified, tech-savvy applicants.

• Core Responsibilities
• Talent Acquisition & High-Volume Sourcing
• High-Volume Technical Sourcing: Manage active talent pipelines to recruit Technical Support Representatives capable of handling softphone inbound/outbound calls, website navigation, warranty handling, and subscriber de-escalation.
• Pre-Hire Evaluation & Assessment: Administer and score pre-hire assessments evaluating baseline competency in typing speed, grammar, spelling, listening comprehension, and customer empathy.
• Shift & Operational Availability Alignment: Screen candidates to ensure complete availability for 40-hour weekly full-time schedules across the client’s operational hours.
• Candidate Onboarding & Compliance Management
• Full Onboarding Lifecycle: Guide candidates seamlessly from contingent offer acceptance through background checks, compliance documentation, company onboarding within the HRIS system, and day-one training launch, maintaining active communication to eliminate drop-offs.
• Background Vetting: Initiate and review mandatory 7-year background checks to ensure compliance with company and client security standards.
• Training Class Readiness: Collaborate with Operations and Training leads to ensure 100% candidate show-up rates and technical readiness for paid training cohorts.
• Recruitment Marketing & Social Media Collaboration
• Marketing Alignment: Partner with the Marketing Department to align recruitment messaging, visual assets, and employer branding with company standards.
• Social Media Campaign Execution: Assist in drafting, scheduling, and publishing recruitment post copy, job announcements, and visual banners across social media platforms (LinkedIn, Facebook, X, Instagram).
• Applicant Engagement: Monitor social channel responses, direct messages, and comments to actively convert passive interest into active applicant submissions.
• Technical Workspace & Hardware Vetting Standards
• Auditing candidate home equipment against non-negotiable technical requirements prior to extending offers.
• Candidate Qualifications
• Recruitment & Onboarding Experience: 2+ years of experience in full-lifecycle recruiting and onboarding, preferably in high-volume call center, customer service, or remote technical support environments.
• Technical Workspace Auditing Skills: Ability to verify candidate home hardware specifications, interpret remote internet speed test results, and evaluate hardware compatibility.
• Social Media & Recruitment Marketing: Demonstrated experience posting job openings on social media platforms, writing engaging candidate-facing copy, and partnering with marketing teams.
• Education: High School Diploma or equivalent required.
• Required equipment: A Windows PC is required, running Windows 10 or 11 (no MacBooks or Chromebooks or virtual machines), 8 GB of RAM, Quad-core processor, Wired internet connection with a minimum internet speed of 80/15 (Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters, and/or pods), and Dual Monitors.
• Other requirements may vary as determined by management.
• System & Tool Preferred Proficiencies
• Applicant Tracking Systems (ATS): Hands-on experience managing candidate workflows in platforms such as UKG.
• Recruitment Marketing & Graphic Tools: Familiarity with social scheduling and visual design applications (e.g., Canva, Adobe Express) for creating recruitment media.
• Industry & Domain Knowledge: Prior experience sourcing talent within telecommunications, MVNO wireless services, or AI-assisted contact center environments.
• Assessment Platforms: Experience with pre-employment testing suites (e.g., Test Gorilla).
• Background Check Platforms: Experience with pre-employment background checking services (e.g., Checkr, Accurate).
• SaaS Suites: Cloud-based productivity and collaboration suites delivered via SaaS (e.g., Google Workspace, Microsoft 365).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.