Recreation/Park Facility Manager I (12989, Grade 20)

The Maryland-National Capital Park & Planning Commission; Wheaton (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

The Maryland-National Capital Park & Planning Commission's Montgomery Parks is seeking a Recreation/Park Facility Manager I to oversee operations at Wheaton Ice Arena and Lake Needwood Boats. You will manage ice operations, equipment, budgets, and customer service while leading a team of seasonal staff.

The role requires a Bachelor's degree in Parks and Recreation or related field and about five years of related experience, including supervision and budgeting.

Qualifications

• Bachelor’s Degree in Parks and Recreation or related field.
• Five years of professional experience in a facility setting or equivalent combination of education/experience.

Responsibilities

• Oversee day-to-day facility operations and long-term goals.
• Lead ice arena maintenance, equipment, and refrigeration coordination.
• Manage rental skate inventory and customer service operations.
• Supervise staff, including hiring, training, scheduling, and evaluation.
• Oversee budgets, purchasing, and financial reporting.
• Coordinate marketing and facility promotions and website updates.
• Ensure safety, compliance, and high-quality guest experiences.

Skills

Team leadership

Communication

Budgeting

Customer service

Education

Bachelors Degree in Parks & Recreation

Tools

MS Office

Job description

Montgomery Parks is currently seeking aRecreation/Park Facility Manager Ito oversee operations at two well-known community facilities in Montgomery County: Wheaton Ice Arena and Lake Needwood Boats.

This role is part of the Enterprise Team and helps deliver safe, well-run recreational opportunities for the community.

The Recreation/Park Facility Manager I will serve on the Wheaton Ice Arena management team year-round and will support rink operations, including maintenance of the ice surface, ice equipment, refrigeration system, and rental skate inventory. From mid-March through mid-September, the position will also manage the Lake Needwood Boat facility. Across both facilities, the manager oversees personnel—including hiring, training, scheduling, and supervising Zamboni drivers, skate guards, and boating staff—as well as administration, budgets, facility and equipment maintenance and repairs, and customer service.

Learn More About the Facilities and Enterprise Division

• Wheaton Ice Arena: https://montgomeryparks.org/parks-and-trails/wheaton-ice-arena
• Lake Needwood Boats: https://montgomeryparks.org/parks-and-trails/lake-needwood-boats/
• Montgomery Parks Enterprise Division: https://montgomeryparks.org/about/divisions/enterprise/

About Montgomery Parks

Montgomery Parks is an award-winning park system and part of The Maryland-National Capital Park and Planning Commission (M-NCPPC). Supported by more than 1,000 dedicated employees, we care for 417 parks, including trails and natural spaces across Montgomery County, with team members working in a wide range of roles, including park operations, public programs, park planning, public safety, and administration. Our work is visible in everyday moments, from safe, well-maintained trails to welcoming parks and community programs. Careers with Montgomery Parks offer purpose, stability, and the opportunity to make a visible, lasting impact where people live, work, and connect.

Learn More About Montgomery Parks:

https://www.montgomeryparks.org/

Facility Operations

• Manages overall day-to-day facility operations. Helps develop and implement long-term goals and operational procedures (e.g. hours, rules, safety, etc.).

• Manages and performs proper ice maintenance of the ice surface in coordination with other staff, including resurfacing, measurements, edging, etc., on a regular schedule.
• Coordinates maintenance and repairs of the ice rink to include dasher boards, glass, doors, kickplates, hockey boxes, Zamboni doors, threshold, netting, etc. Maintains and repairs hockey nets.
• Coordinates maintenance and repairs of boating equipment and boating facilities with mechanics, the Construction Supervisor, Facility Management, and others.
• Under the direction of the Ice Arena Operations Manager, assist with preventative maintenance on all ice equipment: perform routine maintenance on two Zambonis and ice edgers as well as basic repairs. Work with mechanics on preventative maintenance and needed repairs.
• Assist with the maintenance of the refrigeration system (Ammonia) and other associated components, including compressors, dehumidification units, cooling towers, etc.: perform routine tasks such as recording readings and other information. Coordinate with vendors and Ice Arena Operations Manager on preventative maintenance and needed repairs.
• Manages and oversees the Rental Skate Inventory; maintains rental skates by performing regular sharpening, replacing laces, insoles, rivet and recording information. Makes recommendations on rental skate replacement and procure them.
• Maintains the skate sharpening machine: keep the machine clean and in proper working order. Order replacement stones, filters, diamond tips, etc. as needed.
• Assists other managers with submitting service requests when needed and follows up on work and track progress.
• Monitors facilities activities and rentals. Provides assistance and general customer service to visitors.

Personnel Management

• Supervises designated staff. Recruits, hires, trains, schedules, and evaluates seasonal staff.
• Ensures staff completes all required training: ice maintenance, boaters’ safety, CPR and First Aid, customer service, Active Montgomery, etc.
• Provides daily supervision and operational support to the facility.
• Leads customer service efforts and sets expectations for professional, respectful interactions with the public.

Budget, Administration, and Marketing

• Oversees boat facility operating budget and assists Ice Arena Managers with budget formulation of the Ice Arenas’ operating budget regarding equipment and supply needs. Monitors and tracks expenditures. Controls expenditures in accordance with approved budget.
• Obtain price quotes for materials and supplies as well as new and replacement equipment. Makes purchases in accordance with purchasing policies and procedures.
• Performs a variety of administrative tasks such as cash reports (collects and deposits revenues), record facility inventory (boats, life jackets, oars, tools, office supplies, resale, etc.); assists with timecards; documents maintenance needs; emergency action plans; employee handbooks; and attendance.
• Prepare financial reports. Assists with recommendations of fees.
• Assists with marketing facilities. Works with marketing staff to promote facilities and amenities through various media outlets, including social media; assists with preparation of marketing materials such as brochures, flyers, and giveaways. Updates facilities’ websites.
• Conducts research. Attends professional seminars and training to keep up with industry standards, learn new techniques for maintaining ice rinks, and recommend new equipment or upgrades for the facility.

Records Management

• Completes maintenance records of all equipment, ensuring all readings and maintenance are completed and documented.
• Completes Inspection records as well as patrol boat logs as directed by the supervisor.
• Completes staff training records, including boater’s safety, operating and maintaining ice equipment (Zamboni, edgers), and ice maintenance.

Safety and Compliance

• Ensures overall facilities are clean, safe, and repairs are completed promptly.
• Maintains Air Quality Standards by assisting in the documentation of meter readings.

Important Skills and Characteristics:

• Ability to effectively communicate and lead a team of people.
• Ability to synthesize data and transform it into coherent strategic work plans.
• Demonstrate ability to manage complex problems.
• Superb written, verbal, organizational, and interpersonal skills. Proficient in office software (MS Office), software for planning, scheduling, communicating (email), word processing, collecting and reporting data, preparing presentations, and researching information.
• Proven ability to approach and interact with people of all backgrounds and the ability to think collaboratively with various members of the organization.
• Comprehensive knowledge of recreational facility management, safety and health regulations, budgeting principles, program and special event planning, procurement practices, cash handling,

1. Bachelor’s Degree in Parks and Recreation, Recreation Management, Facility Management, Education, Business Administration, Physical Education, Communication, Leisure Services, or any related field.
2. One (1) year of responsible professional experience working in a facility related to parks, recreation, leisure services, or area of required specialty (e.g., arts, performing arts, tennis, aquatics, ice rinks).
3. An equivalent combination of education and experience may be substituted, which together total five (5) years.
4. Valid driver’s license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required of the position.
5. Contingent upon area of assignment, some positions in this class may require valid: (a) operating license (e.g., county pool operator, childcare license) as appropriate; (b) First Aid, CPR, and automated external defibrillator (AED) certifications; or (c) certifications as related to assignment (e.g., Lifeguard Instruction, Fundamentals of Gymnastics).
6. Pass Commission medical exam.

Classification Specification:

Recreation/Park Facility Manager I - 1857

May be subject to medical, drug and alcohol testing.

Working Conditions:

Works inside and outside an assigned facility which may operate seven days per week. Works extended hours, evenings, weekends and holidays. On call to respond to emergencies as required. Incumbents in this class must frequently remain in a stationary position, operate motor vehicles, communicate and exchange information with internal staff and the public, be able to see for short and long distances, and occasionally lift equipment and other items weighing up to 49 pounds and ascend and descend ladders and stairs.

DIVERSITY STATEMENT: The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.

Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of application at or 301-454-1411 (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.