Recreation Operations Assistant

Commonwealth of VA Careers; Alexandria (VA); On-site; USD 25,000 - 33,000; Part time

Job summary

Commonwealth of VA Careers at Northern VA Community College in Alexandria, VA, seeks a part-time Recreation Operations Assistant to support daily recreation and wellness facility operations, including opening/closing, customer service, and administrative tasks.

This role requires flexibility for evenings and weekends, strong customer care, and collaboration with staff to promote programs while maintaining a safe, welcoming environment.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Professional customer service in a public-facing environment.
• Ability to work independently and as part of a team.
• Ability to support a welcoming, inclusive environment.
• Ability to follow facility rules and safety procedures.
• Ability to assist with facility operations, engagement, admin tasks, inventory, purchasing, and related duties.
• Ability to report maintenance or safety concerns to supervision.
• Flexibility to work varying hours, including evenings.
• Knowledge of recreation concepts or willingness to learn.

Responsibilities

• Maintain safe, clean, organized recreation spaces.
• Monitor facility use and readiness of spaces and equipment.
• Assist with opening/closing procedures and security checks.
• Report issues to supervisor promptly.
• Assist with planning and supporting recreation activities.
• Support participant registration, scheduling, and game-day operations.
• Promote programs and ensure fair play and respectful conduct.
• Provide professional customer service and maintain a welcoming environment.
• Enforce rules and safety policies; follow procedures.
• Document incidents, injuries, and daily operations; assist with budgeting tasks.
• Collaborate with staff to support operations and programs.

Skills

Interpersonal skills

Customer service

Team collaboration

Inclusive environment

Rules and procedures

Operations support

Inventory management

Purchasing support

Recordkeeping

Communication

Job description

Title: Recreation Operations Assistant

Agency: Northern VA Community College

Location: Alexandria - 510

FLSA: Nonexempt

Hiring Range: $20/hr

Full Time or Part Time: Part Time

Additional Detail

Job Description

General Description: The Recreation Operations Assistant supports daily recreation and wellness facility operations, including facility coverage, facility opening and closing procedures, participant customer service, activity and intramural support, safety procedures, administrative support, departmental purchasing support, inventory, receiving, and order tracking.

Duties/Tasks

• Maintain safe, clean, organized, and welcoming recreation and wellness spaces.
• Monitor facility use and support equipment, activity area, and shared space readiness.
• Assist with facility opening and closing procedures, including space checks, equipment setup, basic security checks, and readiness of recreation and wellness areas.
• Report maintenance, repair, cleanliness, equipment, security, safety, or operational concerns to the appropriate supervisor.
• Assist with planning, setup, leading, and supporting recreation, wellness, intramural, and informal recreation activities.
• Support participant registration, scheduling, activity setup, game-day operations, scorekeeping, equipment preparation, rule reminders, communication, engagement, and participation.
• Promote recreation and wellness programs, activities, facility offerings, fair play, sportsmanship, respectful conduct, and adherence to applicable rules and procedures.
• Provide professional customer service by responding to routine questions and concerns, referring complex matters to the appropriate supervisor, and supporting a welcoming, inclusive, and respectful environment.
• Help enforce facility rules, safety guidelines, and program procedures, and follow applicable college, department, facility, program, safety, and operational policies.
• Report incidents, injuries, hazards, participant concerns, and unsafe conditions, and assist with basic emergency procedures within the scope of assigned duties.
• Maintain accurate records related to participation, facility use, equipment inventory, incidents, daily operations, expenditures, feedback, and program support.
• Assist with program promotion, marketing, outreach, signage, communication, departmental purchasing support, procurement-related tasks, inventory, receiving, order tracking, and related administrative tasks.
• Follow applicable fiscal, procurement, receiving, and approval procedures when assisting with purchasing-related tasks.
• The position may lead or monitor participant activities as assigned.
• Attend staff meetings, training, and department briefings as assigned.
• Collaborate with colleagues and supervisors to support recreation and wellness operations, program offerings, and participant experiences.

Minimum Qualifications

KSAs

• Strong interpersonal, verbal, and written communication skills.
• Ability to provide professional customer service in a public-facing or participant-focused environment.
• Ability to work independently, follow direction, and collaborate as part of a team.
• Ability to support a welcoming, inclusive, and respectful environment.
• Ability to follow facility rules, safety procedures, department guidelines, and established operating procedures.
• Ability to assist with facility operations, participant engagement, activity support, administrative tasks, inventory, receiving, purchasing support, and related operational duties.
• Ability to report maintenance, equipment, safety, participant, incident, or operational concerns to the appropriate supervisor.
• Flexibility to work varying hours, including evenings, based on facility, program, and operational needs.
• Knowledge of or ability to learn basic recreation, wellness, fitness equipment, safety, and activity leadership concepts.

Minimum Work Experience

• Experience delivering exceptional customer service within a professional work environment.
• Experience in activity support, facility support, administrative support, or related service-oriented work in a public-facing, student-facing, recreation, wellness, fitness, athletics, educational, community, or similar environment.
• Experience working with diverse populations.
• Experience using computers or common business applications for communication, recordkeeping, scheduling, reporting, or related administrative tasks.

Additional Considerations

• Experience assisting with recreation, wellness, fitness, athletics, intramural, student engagement, community, or participant-focused activities.
• Experience assisting with facility operations, facility opening or closing procedures, equipment setup, inventory, receiving, purchasing support, order tracking, or related operational tasks.
• CPR, AED, and First Aid certification.