Under the general supervision of the Recreation Coordinator, this position ensures a safe, clean, and welcoming environment within the facility; provides excellent customer service; maintains equipment; enforces park rules and regulations; and prepares and closes the facility before and after events.
Key Responsibilities:
- Assist the Recreation Coordinator in scheduling, planning, and implementing recreation programs and community events.
- Provide information to facility users regarding policies and expectations; monitor and enforce rules and procedures.
- Promote recreation activities in the community; distribute promotional materials to schools and agencies.
- Conduct facility walkthroughs every 20-30 minutes; inspect rooms, equipment, and supplies for hazards.
- Ensure washrooms and other areas are regularly inspected, cleaned, and stocked.
- Assist with opening, closing, and securing facilities, ensuring all lights are off and doors are locked.
- Respond to questions, concerns, and complaints from patrons; resolve or escalate as appropriate.
- Perform duties efficiently, safely, and timely; respond to changing situations.
- Demonstrate strong customer service skills and foster positive relationships.
- Monitor and evaluate facility use and special events.
- Coordinate scheduling and facility use with City personnel.
- Maintain records and write program reports.
- Maintain facilities and equipment; ensure grounds are neat and litter-free.
- Prepare facilities for use; set up and take down furniture and equipment; resolve setup issues.
- Perform custodial work such as sweeping, mopping, and cleaning; keep areas tidy.
- Supervise part-time, seasonal, or volunteer staff as needed.
- Order supplies and materials.
- Operate office equipment for administrative tasks.
- Maintain safety and provide first aid for minor injuries.
- Maintain regular attendance and punctuality.
- Perform other duties as assigned; promote a culture of safety.
Minimum Qualifications:
High school diploma or equivalent and at least one year of community-based recreation program experience.
Knowledge:
- Recreational activities and facility maintenance.
- Custodial methods and safety procedures.
- Effective communication and interpersonal skills.
- Community diversity and child development principles.
- Recreation program development and implementation.
- Record keeping and office procedures.
Abilities:
- Coordinate and manage recreation activities.
- Plan, organize, and establish effective relationships.
- Maintain safe recreational environments.
- Communicate effectively with diverse populations.
- Lead youth activities and respond to emergencies with basic first aid.
- Work flexible hours including evenings, weekends, and holidays.
Environment and Physical Requirements:
Work in indoor/outdoor settings with noise and weather; perform physical activities including lifting up to 50 pounds, walking, and movement; use vision and hearing to communicate and read materials.