Recreation Fee Operations Lead

U.S. Department of the Interior; Oregon; Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

The National Park Service is seeking a Lead Recreation Fee Technician to supervise multiple staff in collecting, depositing, tracking, and expending fee revenue and donations under the Federal Lands Recreation Enhancement Act.

You will lead a team of at least three full-time employees, handle complex fee problems, and ensure accurate records and excellent visitor information and service.

Qualificações

• Lead and supervise at least three full-time staff in fee collection operations.
• Provide excellent customer service and accurate information to visitors.
• Research and resolve fee collection problems and discrepancies.

Responsabilidades

• Lead three or more full-time employees on a regular basis; highest subordinate grade GS-05.
• Research or investigate technically challenging fee collection problems and reconstruct information as needed.
• Review fee collection shift and donation records for completeness and accuracy.
• Inspect shift reports, logs and records; maintain accountability records from receipt to deposit.
• Serve as front-line uniformed representative; deliver current information and customer service.

Conhecimentos

Team leadership

Customer service

Problem solving

Descrição da oferta de emprego

The National Park Service is seeking a Lead Recreation Fee Technician to supervise multiple staff in collecting, depositing, tracking, and expending fee revenue and donations under the Federal Lands Recreation Enhancement Act.

You will lead a team of at least three full-time employees, handle complex fee problems, and ensure accurate records and excellent visitor information and service.