Recreation Coordinator - Customer Experience

Alvin Tx; Alvin (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

Alvin Parks and Recreation seeks a Customer Experience Coordinator to coordinate, supervise and administer all areas of customer experience. This role involves supervising front desk and child watch staff and volunteers to ensure high-quality service.

You will hire, train, and manage staff, including seasonal personnel, and oversee social media presence. CPR/First Aid certification is required or obtainable within 90 days, with potential emergency duties when needed.

Qualifications

• High School diploma/GED plus 2 years of recreation/community services experience including 1 year of administrative and supervisory responsibility.
• Current Red Cross CPR and First Aid certification or ability to obtain within 90 days of hire.
• Experience in childcare or with child watch principals preferred.
• Strong social media experience preferred.
• Certified Parks and Recreation Professional (CPRP) desirable.

Responsibilities

• Coordinate, supervise and administer all areas of customer experience.
• Hire, train, and supervise front desk staff and child watch staff and volunteers.
• Maintain Alvin Parks and Recreation social media platforms.

Skills

CPR & First Aid

Childcare experience

Social media experience

Administrative supervisory

Education

High School diploma/GED

Job description

Job Announcement:

Under general supervision, the purpose of this position is to coordinate, supervise and administer all areas of customer experience. Provides customer service, hires, trains, and supervises staff and volunteers in front desk and child watch and will maintain all social media platforms. This position may include service or duties different from those performed in the usual course and scope of the job during emergency situations for the benefit of the public. The coordinator is under the direct supervision of the Recreation Superintendent. The Customer Experience coordinator directly supervises part-time staff, volunteers, and manages Alvin Parks and Recreation social media platforms. This includes seasonal and part-time front desk staff and child watch staff.

Minimum Qualifications:

• High School diploma/GED plus 2 years of increasingly responsible recreation and community services experience including 1 year of administrative and supervisory responsibility.
• Current Red Cross CPR and First Aid certification or ability to obtain within 90 days of hire.
• Experience in childcare or with child watch principals preferred.
• Strong social media experience preferred
• Certified Parks and Recreation Professional (CPRP) desirable.

Salary:

Starting Salary: $21.23 an hour