Recreation Attendant - Oak Hollow Tennis Center

City of High Point; High Point (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

The City of High Point is seeking a Recreation Attendant for the Oak Hollow Tennis Center, responsible for daily operations and customer service. The role includes assisting with maintenance of tennis facilities and ensuring a safe and enjoyable environment for patrons. Ideal candidates should have a high school diploma, customer service skills, and knowledge of tennis.

Qualifications

• Completion of High School Diploma or GED equivalent.
• Valid North Carolina Driver’s License.
• General knowledge about the game of tennis.

Responsibilities

• Provide excellent customer service for patrons, answering questions and reserving courts.
• Perform opening and closing procedures for the Tennis Center.
• Assist with general maintenance and perform clerical tasks.

Skills

Customer service

Knowledge of tennis

Computer skills

Education

High School Diploma or GED equivalent

Job description

Who We Are:

At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.

The High Point Parks & Recreation Department enhances quality of life by providing innovative programs, parks and facilities for present and future generations. We offer 41 parks, two golf courses, five recreation centers, an environmental education center, tennis and pickleballs courts, a campground, marinas, playgrounds, ballfields, greenways and natural trails and more. Our vision is to enhance the City by providing recreational programming and community events that promote strong bonds, improve health and wellness and celebrate the City’s history and character. We are committed to providing opportunities for all ages and abilities.

We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise. You’ll be joining a nationally accredited Parks & Recreation department, as well as a dynamic team of over 1,300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!

Our Core Values:

• Integrity:Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs.
• Responsibility:A continual process that emphasizes a high level of personal accountability by each member of the organization.
• Partnership:Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships.

Your Purpose:

The Recreation Attendant at Oak Hollow Tennis Center will conduct daily operations and provide customer service at the Tennis Center, which includes outdoor clay courts, outdoor hard courts, two indoor tennis facilities, and an indoor reception area. The Recreation Attendant will also assist with general maintenance activities and perform general clerical tasks. The work schedule includes nights, weekends and holidays and is performed under regular supervision of the Tennis Administrator.

What You’ll Do:

• Provides excellent customer service for patrons, over the phone and in person, to answer questions, reserve courts, and register for lessons and programs;
• Performs opening and closing procedures for Oak Hollow Tennis Center;
• Uses the recreation software program to register users for programs and tennis instruction, reserve courts, collect fees, and perform basic transactions related to purchases; includes end of the day closing process;
• Prepares daily revenue and attendance reports;
• Performs daily safety checks on equipment and facilities;
• Assists with indoor and outdoor court maintenance as needed, operating tennis court roller, indoor court vacuum, utility cart, and other equipment as needed;
• Maintains facility in a clean and orderly fashion, including emptying trash, sweeping and mopping floors, cleaning counter tops, tables, restrooms, etc.
• Assists in maintaining records of tennis instruction;
• Assists with implementing tennis programs, tournaments, and special events;
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

What You'll Bring:

Minimum Required Qualifications:

• Completion of High School Diploma or GED equivalent
• Valid North Carolina Driver’s License
• General knowledge about the game of tennis
• Must be comfortable in a customer service role and working in an outdoor setting
• Must have experience operating a computer
  

Preferred Qualifications:

• Competitive tennis playing experience (i.e. participated on high school varsity or junior varsity tennis team)

Physical/Mental Requirements:

Physical Requirements

Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers, and necessary to perform the duties related to the position.

Visual Abilities – the ability to perceive via eyesight is required for this position:

• Acuity, far – clarity of vision at 20 feet or more. Must be able to see patrons across an open space and give instructions to them regarding facility use. Both eyes 20/25 –
  R 20/30 – L 20/30 corrected.
• Acuity, near - clarity of vision at 20 inches or less. Must be able to see program materials, telephone, merchandise, documents, and other paperwork near at hand.
  Both eyes 20/22 corrected.
• Depth Perception - Three-dimensional vision and the ability to judge distance and space relationships to see objects where and as they actually are. Must be able to judge distances to use both hands in performing different tasks at the same time.
  Depth perception - 4
• Field of Vision – the area that can be seen up and down or to right or left while eyes are focused on one point. Must be able to see a wide span to cover surrounding area to observe patrons who are in the area while attending to the activity at hand.
• Accommodation - Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work while glancing up or away to check another area to observe patrons. Must be able to adjust the lens of eye to glance quickly to ensure all is safe and program participants are all right.

Physical Strength – degree of physical demands typically associated with this position include:

• Medium to Heavy Work
  • Exerting up to 50 pounds of force occasionally; and/or
  • Exerting up to 20 pounds of force frequently; and
  • A negligible amount of force constantly to handle or move materials related to the position.
  • Work requires running, jumping, walking, standing, bending, stooping, pushing, pulling and reaching. There is a significant use of arms, hands, legs and feet. Must be able to move quickly since safety factors are involved.
• Type of Physical Demands
  • Reaching – Extending the hand(s) or arm(s) in any direction.
  • Handling – Seizing, holding, grasping, turning, or otherwise working with hand(s).
  • Fingering – Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.

Mental Activity/Requirements

Reasoning

• Ability to apply principles of logical thinking to work tasks and practical situations and requests made by subordinates, supervisors or members of the public; to comprehend and respond to a variety of situations in an expedient manner, possibly under emergency conditions. Good judgement is important because often the individual may be working in the absence of a supervisor.

Mathematics Ability

• Using arithmetic and/or Statistics: Ability to use arithmetic to add charges for court rentals, add and figure number of program participants and attendees, collect fees, figure daily revenue collections, calculate percentages, count money, make change and to complete various reports from information.

Language Ability

• The ability to speak, read and write the English Language are required for this position.

Environmental Conditions

Physical Surroundings

• The Tennis Coordinator is subject to Outside Environmental Conditions: Exposed to the various weather conditions and temperatures. Combining the type of work performed with the various weather conditions, the worker should be one who can work outside in a hot or cold environment for long periods of time without becoming exhausted. The position is best suited for someone who doesn’t mind getting wet, dirty, and sweaty.

Hazards

• The Recreation Attendant-Tennis will be exposed to water, trash, garbage and cleaning solutions. Work is subject to final standards of OSHA on blood borne pathogens.

Machinery/Tools/Work Aids/Other Equipment

• Items which may be representative, but not all inclusive, of those commonly associated with this type of work: Tennis court roller, utility vehicle, blower, cash register, truck, calculator, computer, fire extinguisher, telephone, 2-way radio, mop, broom, water hose, drink dispensers, pens, pencils, Personnel Resolution, and various forms associated with the job.

Our Commitments:

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated, at any time, with or without cause, as long as it is not prohibited by law.

The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended.

The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment.

Application Deadline: Due to high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.