Marina Operator (Oak Hollow Park)

City of High Point; High Point (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of High Point is seeking a Marina Operator to ensure the smooth operation and customer service at Oak Hollow Park marina. This role involves engaging with the public, managing boat rentals, monitoring park activities, and enforcing safety regulations. Ideal candidates will have a background in Parks & Recreation and demonstrate strong customer service skills. Competitive salary and benefits included.

Benefits

Guaranteed monthly pension upon retirement

Competitive medical, dental, and vision plans

401K and 457B Retirement Plans

Paid Time Off (PTO) earned within the first year

12 Paid Holidays per year

Tuition Reimbursement Plan

Qualifications

• Must possess valid North Carolina Driver’s License.
• Experience in customer service and park operations is preferred.
• Ability to monitor and enforce safety regulations.

Responsibilities

• Conduct daily operations at the marina, including customer service.
• Maintain cleanliness and order of facilities.
• Monitor activities at the park and enforce rules.

Skills

Customer Service

Communication

Physical Stamina

Education

High School Diploma or GED

4-year degree in Parks & Recreation or related field

Tools

Recreation Software

Cash Register

Job description

Who We Are:
At the City of High Point, we celebrate the creator in everyone. Building on our rich cultural history steeped in industrialism and innovation, our employees seek not only to transform themselves, but the world around us. We are collaborators, we are makers, we are visionaries.
The High Point Parks & Recreation Department enhances quality of life by providing innovative programs, parks and facilities for present and future generations. We offer 41 parks, two golf courses, five recreation centers, an environmental education center, tennis and pickleballs courts, a campground, marinas, playgrounds, ballfields, greenways and natural trails and more. Our vision is to enhance the City by providing recreation programming and community events that promote strong bonds, improve health and wellness and celebrate the City’s history and character. We are committed to providing opportunities for all ages and abilities.
We invite you to explore the many opportunities to serve our community, by sharing your talents, skills, and expertise.You’ll be joining a nationally accredited Parks & Recreation department, as well as a dynamic team of over 1,300 individuals dedicated not just to making a career, but a difference; because what we create in High Point, changes the world!
Our Core Values:

• Integrity:Saying what we mean and consistently doing what we say with no desire other than the good of the citizens we serve. It means standing up for beliefs.
• Responsibility:A continual process that emphasizes a high level of personal accountability by each member of the organization.
• Partnership:Adding competitive value and quality to the services provided to our residents, businesses, and visitors through responsible fiscal stewardship, increased innovation, greater use of technology, and expanded civic, neighborhood and regional partnerships.

What We Offer:
The City of High Point offers a competitive salary commensurate with education and experience. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed monthly pension upon retirement, vested after 5 years of service
• Competitive medical, dental, and vision plans effective day one
• 401K and 457B Retirement Plans
• PTO earned within first year
• 12 Paid Holidays per year
• Tuition Reimbursement Plan

Your Purpose:

The Marina Operator will conduct daily operations, provide customer service, and enforce security of lake related activities at the Oak Hollow Park marina and campground facility. Work is performed under regular supervision of the Oak Hollow Park Supervisor. Work schedule may include nights, weekends and holidays.What You’ll Do:

• Greets public and provides excellent customer service for patrons over the phone, in person, and in writing;
• Plans and implements programs/events;
• Uses the recreation software program to register users for programs, reserve park shelters, collect fees, assist with campground reservations and perform basic transactions related to merchandise and concessions sales; includes end of the day closing process;
• Supervises the rental of city boats, boat launchings, and bank fishing;
• Maintains records and completes related reports on park and marina attendance and revenue;
• Patrols lake and monitors activities; responds to emergencies and provides assistance as needed in coordination with Park Rangers and other emergency personnel;
• Enforces lake, park, and campground rules and regulations; communicates game law violations to conservation enforcement officers;
• Educates the public on land and lake conservation;
• Maintains facilities in a clean and orderly fashion, including boats, dock area, launch area, marina building, restrooms, and grounds;
• Performs safety checks of patrol boat, fishing boats, kayaks/SUP’s, canoes, rental boats, life rings, life jackets, playground, and fire extinguishers;
• Opens and closes park gates and the marina facility (often a solo task);
• Supervises employees in the absence of the Park Supervisor;
• Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.

• What You'll Bring:We recognize your time is valuable, please ensure you meet the required qualifications below prior to applying:Minimum Required Qualifications:
  • High School Diploma or GED equivalent
  • 4-year degree in Parks & Recreation (or related field) from an accredited university
  • Valid North Carolina Driver’s License
    
• Physical/Mental Requirements: Physical Requirements Hearing /Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and necessary to operate equipment safely and enforce safety regulations. Visual Abilities – the ability to perceive via eyesight is required for this position:
  • Acuity, far – clarity of vision at 20 feet or more. Must be able to see people at a distance in order to monitor their activity and ensure their safety around the marina, lake, and surrounding park area. Both eyes 20/25 – R 20/30 – L 20/30 corrected
  • Acuity, near – clarity of vision at 20 inches or less. Must be able to see resale items, cash register, permits, and other work items close at hand, such as numerous documents that are inspected (licenses) or prepared on the job. Both eyes 20/25 corrected
  • Depth perception – Three-dimensional vision and the ability to judge distance and space relationships so as to see objects where and as they actually are. Must be able to judge distances when patrolling the lake and park for safety purposes.
    Depth perception – 4
  • Field of Vision – the area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area to cover grounds and observe people and their activities in order to enforce rules and regulations.
  • Accommodation – Must be able to adjust the eye lens to glance quickly. This item is especially important when doing near-point work at varying distances from eye. Must be able to adjust eye lens to focus readily when glancing from near work (equipment operation, documents near at hand, etc.) to distance work (people walking around facility) to monitor activities and ensure safety at all areas.
• Physical Strength – degree of physical demands typically associated with this position include:
  • Medium to Heavy Work
    • Exerting up to 50 pounds of force frequently in preparing sailboats and other watercraft for rent; and/or
    • A negligible amount of force constantly to handle or move materials related to the position.
    • Work requires walking, standing, lifting, stretching, pushing, pulling, reaching, climbing, squatting, bending, and stooping, although worker does sit on occasions.
  • Type of Physical Demands
    • Reaching - Extending the hand(s) or arm(s) in any direction.
    • Handling - Seizing, holding, grasping, turning, or otherwise working with hand(s).
    • Fingering - Picking, pinching or otherwise working with fingers primarily rather than the entire hand or arm.
• Mental Activity/Requirements Reasoning
  • Ability to apply principles of logical thinking to work tasks and practical situations and requests made by supervisor or members of the general public; to comprehend and respond to a variety of situations in an expedient manner. Good judgement is important because often the individual will be working in the absence of a supervisor.
• Mathematics Ability
  • Using arithmetic and/or Statistics: Ability to use arithmetic to add charges on concession sales, price merchandise, calculate tax percentages, count money and make change, figure daily revenue collections, and make various reports.
• Language Ability
  • The ability to speak, read and write the English Language are required for this position.
• 
  Environmental Conditions Physical Surroundings
  • The Marina Operator is subject to Outside Environmental Conditions: Exposed to the various weather conditions and temperatures. Combining the type of work performed with the various weather conditions, the worker should be one who can work outside in a hot or cold environment. The position is best suited for someone who doesn’t mind getting dirty, sweaty, and likes working in and around water.
• Hazards
  • The Marina Operator will be exposed to trash, garbage, lake water, cleaning solutions and various debris. Employee will be required to wear the proper PPE while working with chemicals. Work is subject to final standards of OSHA on bloodborne pathogens.
• Machinery/Tools/Work Aids/Other Equipment Items which may be representative, but not all inclusive, of those commonly associated with this type of work: Concession items and merchandise, computer, packaged products, cash register, calculator, mop, broom, drink dispensers, First Aid supplies, telephone, 2-way radio, receipt books, hoses, scrub brushes, whistles, office supplies, basic hand tools, towing, patrol boat, outboard motor boat, golf cart, utility vehicle, fire extinguisher and Personnel Resolution. Bottom of Form

Our Commitments:

The City of High Point is dedicated to fostering a work environment that values individuals from all backgrounds and seeks to attract and retain the most qualified partners in service to the citizens of High Point. As an at-will employer, the City allows employees to terminate their employment, or be terminated, at any time, with or without cause, as long as it is not prohibited by law. The City of High Point is committed to classifying and compensating its employees fairly for the work they do, weighing both the internal capabilities and the external market. While the job description is not intended to and does not create a contract of employment, we are excited to use this “living document” as a guide for managing performance and positions to ensure job descriptions are reflective of the current work required by the incumbent or expected by any candidate to whom an offer of employment is extended. The City of High Point is committed to providing a safe, comfortable working environment for all employees. To that end, we are proud to comply with all Occupational Safety and Health Administration (OSHA) requirements, as well as make reasonable accommodations to candidates and employees as we are able in accordance with the Americans with Disabilities Act (ADA). Candidates selected for employment must undergo (a.) a drug screening, in accordance with the City’s drug and alcohol policy and (b.) a background screening to determine whether there is any current, pending, or previous charge, conviction or other infraction deemed incompatible with service in the capacity for which the candidate is being hired. Certain positions are considered so critical to the health and safety of others that a candidate cannot be placed in any of those positions without passing a pre-placement physical exam. Successful results from these conditions will result in an offer of employment. Application Deadline: Due to high candidate volume, this position may be removed earlier than the stated closing date. If interested, we encourage you to apply as soon as possible.