Parking Services Ambassador I - III (DOE)

City of Aspen; Aspen (CO); On-site; USD 33,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Holidays

Wellness bonuses

Tuition reimbursement

Free transportation around Aspen

Professional development

Retirement options

Life/disability insurance

Job summary

The City of Aspen is seeking a Parking Services Ambassador I-III to deliver high-quality customer service in the Right of Way. This role enforces paid parking, assists motorists, and supports enforcement, safety, and operations across downtown and residential zones.

The position offers competitive hourly pay (DOE) ranging from $24.05 to $46.72 per hour, plus benefits, with a sign-on bonus up to $3,000 possible. Regular full-time hours include evenings and weekends.

Qualifications

• High School Diploma or GED required.
• One year of experience in customer service.
• Proficiency with Microsoft Outlook and basic computer skills.

Responsibilities

• Enforces paid parking in Downtown Core and residential zones.
• Assists motorists and provides courteous service to the public.
• Trains on radios, software, and parking procedures.
• Represents the City in parking cases and documents usage data.

Skills

Customer service

Communication skills

Microsoft Outlook

Education

High School Diploma or GED

Tools

Pay by Phone

Way to Park

Job description

*Pay Ranges:

Hiring Range: The hiring range covers the starting segment of the pay scale, from the entry point up to the first quartile (Q1). Starting pay is determined based on the candidate’s qualifications and experience.

Salary Range: The salary range reflects the full pay range for the position, from the minimum rate to the maximum rate. This represents the earning potential employees can achieve over time while in the role.

Serve Your Community, Grow Your Career, and Enjoy Great Benefits:

• Be part of a collaborative, supportive team in a positive work environment
• Make a real impact in the Aspen community through meaningful public service
• Enjoy flexible schedules and a collaborative, supportive team environment
• Access generous paid time off, holidays, and wellness bonuses
• Take advantage of free or discounted transportation around Aspen and the Valley
• Grow your skills with professional development and tuition reimbursement
• Protect your health with medical, dental, vision, and employee assistance programs
• Earn monetary wellness bonuses for healthy lifestyle choices
• Plan for the future with competitive retirement options (Social Security, 401a, 457b, Roth IRA) and life/disability insurance

Up to $3,000 Sign On Bonus may be available.

The City of Aspen is an Equal Opportunity Employer

Job Title: Parking Services Ambassador I-III (Depending on Experience-DOE)

Department: Parking

Classification: Non-Exempt

*Hiring Range (DOE):

• Parking Services Ambassador I :$24.05/hour - $27.06/hour
• Parking Services Ambassador II: $26.21/hour - $29.49/hour
• Parking Services Ambassador III: $31.15/hour - $35.05/hour

*Salary Range:

• Parking Services Ambassador I : $24.05/hour - $36.08/hour
• Parking Services Ambassador II: $26.21/hour - $39.33/hour
• Parking Services Ambassador III: $31.15/hour - $46.72/hour

Position Summary: This position is responsible for providing a critical role to the community in delivering a high degree of customer service within the Right of Way. The role provides enforcement, support, maintenance, and monitors roadway situations to ensure a high level of public safety while being responsive to public feedback. The City of Aspen parking department promotes teamwork and collaboration, as well as the ability to work independently. The department is always looking for innovative ways to perform our duties and explore the next level technology to support our department. Become part of a team that promotes safety, education and compliance with parking regulations. Cross collaboration with many other city departments, including Transportation, Engineering, Streets, Parks, Utilities, and the Aspen Police Department. The expectation of the employee is to perform all duties in a professional and courteous manner, consistent with the organization’s values and mission statement.

Supervision Received: Position works under the general supervision of the Parking Operations Manager.

Essential Job Functions:

Daily Enforcement

• Enforces paid parking in Downtown Core (Mon–Sat, 10 a.m.–6 p.m.) and Residential Zones (Mon–Fri, 8 a.m.–5 p.m.), issues tags, and coordinates towing as needed.
• Identifies and reports fraudulent or altered parking permits and expired license plates.
• Monitors and enforces timed areas, event parking, and special locations such as Red Brick lot, ACRA parking lot, and Aspen Recreation Center. Schedules coverage for special events, including sports, concerts, and community activities.
• Participates in optional cross-training at Brush Creek Parking Kiosk and Rio Grande Parking Garage.
• Works safely around traffic and vehicles, including walking near moving cars.
• Manages short-term meter collections and ensures temporary construction or event signage is installed and removed correctly.

Safety

• Monitors fire lanes and emergency access areas to ensure public safety.
• Assists with traffic control and special events when requested.
• Enforces RFTA bus lanes and other restricted zones during posted hours.

Maintenance & Equipment

• Collects revenue from short-term meters and pay stations.
• Installs, removes, and maintains signage, pay stations, and bike corrals.
• Maintains inventory and performs basic care for departmental vehicles, including fueling and cleaning.

Departmental Support & Coordination

• Cross-trains and provides coverage as a team member or leader.
• Trains new officers on radios, software, and parking procedures.
• Communicates technology, equipment, or enforcement issues to management.
• Represents the City in Municipal Court parking cases, providing accurate testimony and evidence.
• Collects and reports parking usage data (“Core Counts”) to management and assists with process improvements.

Customer Service & Community Engagement

• Acts as an ambassador for the City, assists motorists, tourists, and local businesses.
• Provides courteous, professional, and solution-oriented service to the public.
• Builds positive relationships with local businesses and communicates relevant changes or updates.

Technology & Innovation

• Uses mobile payment systems, enforcement software, and license plate recognition tools.

City Organizational Values

• Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.
• Other duties as assigned.

Core Competencies:

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Safety: Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety operations for parking programs.
• Independence: Ability to work independently for long periods with little to no supervision.

Minimum Qualifications:

Education:

High School Diploma or GED Equivalent

Work Experience:

One year of experience in customer service, public contact or code enforcement.

Technical Knowledge:

Must be proficient in Microsoft Outlook Email and have a basic understanding of computers and online computer-based technology applications, which includes accessing web based platforms. Ability to be trained on specialized mobile and computer programs and associated technology. Knowledge and operation of Pay by Phone and Way to Park smartphone parking apps.

Licenses & Certifications:

• Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date. Complete City provided training within six months:
  • Attend and participate in periodic and annual safety training courses, such as First Aid, AED, CPR, Active Harmer Training; Fire Extinguishers; Ladder Safety; Slips, Trips and Falls, etc.

Additional Requirement:

Must be at least 21 years of age.

Preferred Candidate:

Has familiarity with Aspen’s parking ordinances, enforcement policies, and city code and knows the location of all city streets.

NOTE:

Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.

NOTE:

This position requires a 5/6 panel drug test (to be completed at PROCOM – Glenwood Springs), a physical examination (at Grand River Health Clinic West – Parachute), and a Criminal Background Check upon hire. Employment is contingent upon passing a physical examination, a drug test and Criminal Background Check.

Position Type and Work Hours:

• Regular full time, hours may vary with workload.
• Evenings/Weekends/Holidays will be required depending on department needs and special projects. Early mornings will occasionally be required during the school year.

Work Environment:

• Indoors: Office environment.
• Outdoors/Off-Site: Work is performed in a variety of environments, mostly outdoors and involves exposure to a variety of temperature changes, weather, and traffic conditions. Requires daily walking up to eight miles. Meetings, trainings, and site visits at a variety of city facilities and areas.

Physical Demands:Visual Acuity: Ability to bring objects into focus.
Balancing: Maintaining equilibrium.
Bending: Bending or position oneself to move an object from one level to another.
Carrying: transporting or moving an object.
Crouching: Bending body downward and forward by bending leg and spine.
Climbing: Ascending or descending stationary objects.
Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
Gripping/Grasping: Ability to apply pressure with fingers and palm.
Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
Hearing: Perceiving and comprehending the nature and direction of sounds.
Kneeling: Bending legs at knees to come to rest on knee or knees
Lifting: Moving objects weighing no more than 10 pounds from one level to another.
Lifting: Occasionally up to 50 lbs. of equipment, supplies and coins.
Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
Reaching: Extending the hands and arms or other device in any direction.
Repetitive motions: Making frequent or continuous movements.
Sitting: Remaining in a stationary position.
Standing: Ability to sustain position for a period of time.
Stooping: Bending body downward and forward by bending spine at the waist.
Talking: Communicating ideas or exchanging information.
Walking: Ability to move to traverse from one location to another.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.