Recreation Aide - CAC Front Desk Attendant

Town-of-Flower-Moun; Flower Mound (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Town of Flower Mound is seeking a front desk associate for the Community Activity Center. You will greet guests, register participants, and assist with memberships and program sales. Duties include answering phones, giving tours, and handling payments with accuracy.

The role requires strong customer service, reliable teamwork, and the ability to work evenings and weekends. Training and HIPAA-related guidelines may apply, with safety rules enforced on site.

Qualifications

• Experience greeting guests and handling front desk tasks.
• Cash handling and basic transactions.
• Registrations for classes and activities.
• Excellent communication and reporting.
• Ability to work evenings/weekends.

Responsibilities

• Greet Community Activity Center guests and answer questions.
• Register participants for classes and activities.
• Sell memberships and programs; handle payments via cash/credit.
• Provide tours of the facility and check out gym/game equipment.
• Perform administrative tasks and keep files/inventory organized.
• Support events and coordinate with staff as needed.

Skills

Customer service

Cash handling

Registration & sales

Phone etiquette

Computer proficiency

Team collaboration

Education

High School Diploma or GED

Tools

POS system

Credit card processing

Job description

Performs duties related to the operations of the Community Activity Center front desk – to include greeting guests, registration, answering phones, addressing guest questions, assisting in room/gym set ups, stocking, cleaning, and enforcing Community Activity Center rules and regulations.

• Greets Community Activity Center guests, answers questions regarding the Community Activity Center and/or the Town of Flower Mound, answers phone and provides excellent customer service.
• Register participants for classes.
• Sells Community Activity Center memberships and programs. This includes handling credit card transactions, receiving cash, and counting correct change.
• Provides tours of the Community Activity Center.
• Checks out gym and game equipment for guests.
• Performs miscellaneous administrative tasks to include filing, organizing, inventory, etc.

Additional Staff Duties and Responsibilities

• Supports other areas of the Community Activity Center by assisting with special events, aquatic programs, and facility rentals/coverage.
• Attends mandatory training and in-service meetings.
• Inform supervisor of all work-related activities.
• Adheres to the personnel, safety, and divisional policies of the Town of Flower Mound.
• Assists co-workers and other divisions as needed.
• Performs other duties as assigned.

• Must be at least 16 years old.
• American Red Cross CPR, First Aid, and AED certifications are required within the first 30 days of hire date.

Physical Abilities

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.*

• Must be able to talk, see, hear, read, and work in adverse environmental conditions.
• Must be able to perform strenuous physical activities to include running, kneeling, bending, twisting, dragging, pushing, pulling, occasionally lifting up to 50 lbs. of various recreational and athletic equipment.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Qualifications

• A High School Diploma or General Equivalency Diploma (GED) is preferred.

Knowledge/ Skills / Abilities

• Must have excellent leadership, organizational, and communicative skills, both oral and written.
• Computer proficiency is required.
• Must maintain an effective and pleasant working relationship with citizens, the general public, employees, and volunteers.
• Must be able to work various hours, including evenings and weekends as required.

HIPAA Compliance Statement

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

Employee signature is electronically completed and recorded in the personnel file.