Recreation Aide - CAC Front Desk Attendant

Town of Flower Mound; Flower Mound (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Town of Flower Mound seeks a front desk team member for the Community Activity Center in Flower Mound, TX. You will greet guests, assist with registrations, memberships, and program sales, and handle payments with accuracy.

The role requires excellent communication, ability to work evenings/weekends, and readiness to perform routine administrative tasks. CPR/First Aid/AED certifications are required within 30 days of hire.

Qualifications

• Must provide excellent customer service at front desk and greet guests.
• CPR, First Aid, and AED certifications are required within 30 days of hire.
• Strong communication and organizational skills are essential.

Responsibilities

• Greet Community Activity Center guests and answer questions.
• Register participants for classes and sell memberships/programs, handling payments.
• Give tours and provide information about facilities and events.
• Check out gym equipment and perform basic administrative tasks.
• Attend mandatory trainings and inform supervisor of work activities.

Skills

Customer service

Communication skills

Cash handling

Computer proficiency

Teamwork

Flexible hours

Education

High School Diploma or GED

Tools

POS systems

Credit card processing

Inventory software

Job description

Performs duties related to the operations of the Community Activity Center front desk – to include greeting guests, registration, answering phones, addressing guest questions, assisting in room/gym set ups, stocking, cleaning, and enforcing Community Activity Center rules and regulations.

• Greets Community Activity Center guests, answers questions regarding the Community Activity Center and/or the Town of Flower Mound, answers phone and provides excellent customer service.
• Register participants for classes.
• Sells Community Activity Center memberships and programs. This includes handling credit card transactions, receiving cash, and counting correct change.
• Provides tours of the Community Activity Center.
• Checks out gym and game equipment for guests.
• Performs miscellaneous administrative tasks to include filing, organizing, inventory, etc.

Additional Staff Duties and Responsibilities

• Supports other areas of the Community Activity Center by assisting with special events, aquatic programs, and facility rentals/coverage.
• Attends mandatory training and in-service meetings.
• Inform supervisor of all work-related activities.
• Adheres to the personnel, safety, and divisional policies of the Town of Flower Mound.
• Assists co-workers and other divisions as needed.
• Performs other duties as assigned.

• Must be at least 16 years old.
• American Red Cross CPR, First Aid, and AED certifications are required within the first 30 days of hire date.

Physical Abilities

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. *

• Must be able to talk, see, hear, read, and work in adverse environmental conditions.
• Must be able to perform strenuous physical activities to include running, kneeling, bending, twisting, dragging, pushing, pulling, occasionally lifting up to 50 lbs. of various recreational and athletic equipment.

* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Qualifications

• A High School Diploma or General Equivalency Diploma (GED) is preferred.

Knowledge/ Skills / Abilities

• Must have excellent leadership, organizational, and communicative skills, both oral and written.
• Computer proficiency is required.
• Must maintain an effective and pleasant working relationship with citizens, the general public, employees, and volunteers.
• Must be able to work various hours, including evenings and weekends as required.

HIPAA Compliance Statement

All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.

Employee signature is electronically completed and recorded in the personnel file.