Recovery Support Specialist

Argon Agency; Dayton (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Wellness resources

Job summary

A healthcare organization is seeking a Recovery Support Specialist to collaborate with providers and support patients in achieving their health goals. This role involves maintaining documentation, building relationships with patients, and managing patient care needs. Candidates should have a high school diploma and customer service experience, preferably in healthcare. The position requires strong communication skills and the ability to assist patients in crisis situations.

Qualifications

• Minimum 1 year of customer service experience, preferably in healthcare.
• Effective organizational and time-management skills required.
• Proficiency in verbal and written communication needed.

Responsibilities

• Prepare new patient files and update existing records.
• Maintain accurate documentation of patient encounters.
• Establish relationships with patients and affiliate providers.

Skills

Customer service experience

Organizational skills

Verbal & Written Communication Skills

Education

High School Diploma or GED

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Wellness resources

Overview

The Recovery Support Specialist works in collaboration with affiliate providers and care center staff to assess healthcare needs, identify any barriers to care, and support patients in their health and wellness goals.

Responsibilities

• Prepare new patient files and update existing patient records.
• Retrieve medical records for patients and staff upon request.
• Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards.
• Establish close relationships with patients, building rapport and trust in an empathetic manner.
• Establish and maintain relationships with affiliate providers.
• Communicate with the Care Team (providers, affiliate providers and Care Team staff) to discuss patient care issues and needs and how best to facilitate care services.
• Maintain strict confidentiality in accordance with department and organizational policies.
• Develop rapport and trust with patients to foster a safe and supportive environment.
• Assist patients in setting recovery goals and provide encouragement throughout their journey.
• Discharge planning.
• Assist in managing crisis situations by de-escalating conflicts and addressing challenging behaviors, utilizing therapeutic techniques.
• Other duties as assigned.

Qualifications

• High School Diploma, or GED - Required.
• At least 1 year of customer service experience, preferably in a healthcare setting.
• Ability to demonstrate effective organizational and time-management skills.
• Demonstrates excellent oral and written communication skills.
• Demonstrates knowledge of basic computer skills.
• Ability to problem-solve and multi-task in the work environment.
• Demonstrates Proficiency in Verbal & Written Communication Skills.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality Laws.
• Knowledge of Drug-Free Workplace Policies and Procedures.
• Knowledge of Workplace Violence.
• Knowledge of Corporate Integrity & Compliance Program.

Schedule

8 hour shift

Weekends as needed