Recovery Support Specialist

Argon Agency; Vandalia (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Wellness resources

Job summary

Argon Agency in Vandalia, Ohio, is seeking a Recovery Support Specialist to collaborate with care teams, assess healthcare needs, and support patients in achieving health and wellness goals.

You will prepare patient files, retrieve records, document encounters, build trust with patients, coordinate with affiliate providers, and assist in crisis de-escalation, discharge planning, and ongoing recovery support.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience, preferably healthcare.
• Demonstrates organizational and time-management skills.
• Excellent oral and written communication skills.
• Proficiency in basic computer skills.
• Able to problem-solve and multi-task in a healthcare setting.
• Knowledge of state and federal patient confidentiality laws.
• Knowledge of Drug-Free Workplace Policies and Procedures.
• Knowledge of Workplace Violence.
• Knowledge of Corporate Integrity & Compliance Program.

Responsibilities

• Prepare new patient files and update existing patient records.
• Retrieve medical records for patients and staff upon request.
• Maintain accurate and timely documentation of all patient encounters and reporting requirements.
• Establish close relationships with patients, building rapport and trust empathetically.
• Establish and maintain relationships with affiliate providers.
• Communicate with the Care Team to discuss patient care needs and how to facilitate services.
• Maintain strict confidentiality per policies.
• Develop rapport and trust with patients to foster a safe environment.
• Assist patients in setting recovery goals and provide encouragement.
• Discharge Planning.
• Assist in managing crises by de-escalating conflicts using therapeutic techniques.
• Other duties as assigned.

Skills

Customer service experience

Oral and written communication

Organizational skills

Time-management

Problem solving

Verbal and written communication

Knowledge of confidentiality laws

Knowledge of drug-free workplace

Workplace violence knowledge

Corporate integrity & compliance

Education

High School Diploma or GED

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Wellness resources
  
  
  

The Recovery Support Specialist works in collaboration with affiliate providers and care center staff to assess healthcare needs, identify any barriers to care, and support patients in their health and wellness goals.

Key Responsibilities:

• Prepare new patient files and update existing patient records.
• Retrieve medical records for patients and staff upon request.
• Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards.
• Establishes close relationships with patients, building rapport and trust with patients in an empathetic manner.
• Establish and maintain relationships with affiliate providers.
• Communicate with the Care Team (providers, affiliate providers and Care Team staff) to discuss patient care issues and needs and how best to facilitate care services.
• Maintain strict confidentiality in accordance with department and organizational policies.
• Develop rapport and trust with patients to foster a safe and supportive environment.
• Assist patients in setting recovery goals and provide encouragement throughout their journey.
• Discharge Planning
• Assist in managing crisis situations by de-escalating conflicts and addressing challenging behaviors, utilizing therapeutic techniques.
• Other duties as assigned.
  
  
  

Qualifications:

• High School Diploma, or GED - Required.
• At least 1 year of customer service experience, preferably in a healthcare setting
• Ability to demonstrate effective organizational and time-management skills.
• Demonstrates excellent oral and written communication skills.
• Demonstrates knowledge of basic computer skills
• Ability to problem-solve and multi-task in the work environment.
• Demonstrates Proficiency in Verbal & Written Communication Skills.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality Laws.
• Knowledge of Drug-Free Workplace Policies and Procedures.
• Knowledge of Workplace Violence.
• Knowledge of Corporate Integrity & Compliance Program.
  
  
  

Schedule:

• 8 hour shift
• Weekends as needed